Associate Of Guest Solutions

1915 South / AshleyBaton Rouge, LA

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Associate, Guest Solutions

Join our winning team, 1915 South, as an Associate of Guest Solutions. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Associate of Guest Solutions is the front line of the guest experience. This role is cross-trained on every Guest Solutions function and is expected to handle any guest interaction from first contact through final resolution. Associates take incoming calls, manage customer care issues, process service and warranty claims, coordinate delivery support, handle order management, schedule services, execute save strategies, and provide virtual in-store support via tablet and Teams. There are no separate queues or specialists - every Associate owns the full guest journey.

Job Duties:

Handle all incoming guest calls and resolve issues at first contact whenever possibleProcess service and warranty claims from intake through resolution

Coordinate delivery support including scheduling, tracking, and issue resolutionManage post-purchase order tasks: ticket splitting, payments, messaging, and status updates

Execute save strategies when guests express intent to cancel or return, using authorized tools and offersProvide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor

Follow up with guests proactively to ensure resolution and satisfactionMaintain accurate records in CRM and ticketing systems for every interaction

Complete and maintain cross-training certifications across all Guest Solutions functionsParticipate in team huddles, coaching sessions, and quality reviews

Support the store support Teams channel during assigned shiftsMeet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.

Required Qualifications:

Education: High School diploma or equivalent, required.

· Experience: 1+ year of customer service, call center, or guest-facing experience, required.

Physical and Work Environment Requirements:

· Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (0% of Time)

· Work Environment: Office Setting

· Schedule: Weekdays, Evenings, and Weekends.

Why 1915 South?

· Compensation: Competitive commission-based pay with performance bonuses

· Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

· Paid Time Off: Paid vacation and sick leave

· Retirement: 401(k) retirement plan with company matching contributions

· Tuition Assistance: College tuition support through Thomas University

· Employee Discounts: Generous employee discounts on furniture

· Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!

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FAQs About Associate Of Guest Solutions Jobs at 1915 South / Ashley

What is the work location for this position at 1915 South / Ashley?

This job at 1915 South / Ashley is located in Baton Rouge, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at 1915 South / Ashley?

Employer has not shared pay details for this role.

What employment applies to this position at 1915 South / Ashley?

1915 South / Ashley lists this role as a Full-time position.

What experience level is required for this role at 1915 South / Ashley?

1915 South / Ashley is looking for a candidate with "Entry-level" experience level.

What benefits are offered by 1915 South / Ashley for this role?

1915 South / Ashley offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Family/Dependent Health, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at 1915 South / Ashley?

You can apply for this role at 1915 South / Ashley either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.