Associate Principal, Aviation Technology

WHERE PASSION + PURPOSE ALIGN

We are the curious. Problem solvers. Driven to unlock the potential in every system. Across five countries are 1,100 engineers, designers, and consultants collaborating to elevate the human experience, create more resilient communities, and protect the health of the planet. We transform the built environment by creating dynamic solutions - living systems - that are smart, resilient, and connected.

At Introba, this is why we show up every day. To use our curiosity for good. To inspire change. To empower changemakers

Introba provides world-class building engineering design, analytic, and consulting services at all scales, specializing in net-zero first thinking. Through the cultivation of thought leadership, we deliver sustainable and forward-thinking solutions to the most complex design challenges facing the world's leading clients and partners.

Job Summary

The Associate Principal role requires 8-10 years of technology consulting and leadership experience with progressively increasing levels of responsibility in an AEC or consulting environment, with at least 8+ years of hands-on, direct client-facing project management and sales experience in our primary market sectors, with an emphasis on the Airport market. Remote candidates will be considered, but on-site in the Chicago Metro area is preferred.

The primary objective is to increase the team's market share and profitability in line with company goals, develop the unit in line with our long-range strategy and annual plans, and strengthen the company's culture through professional daily operations and leadership. The position is responsible for the day-to-day management of staff and execution of work.

This role includes participating in sales and marketing efforts, including ongoing client engagement and management, proposal preparation, shortlist interviews, and attending trade shows/conferences. Other important aspects of this role include participation in firm-wide planning efforts, goal setting, and mentoring younger consultants.

Responsibilities & Qualifications

Duties & Responsibilities

General Management

• Work collaboratively with the business unit managing principal and the technology division leadership team and set team and personal goals, establish objectives, and monitor plan of action consistent with company's strategy and culture.

• Help prepare and manage toward the approved annual team's operating and capital budgets and maintain the overall operation within that budget. Keep leadership informed of potential variances.

• Manage the labor resources within the unit to optimize short-term and long-term return on labor investment within a context of fairness, respect for the individual, and the understanding that our employees are our most important asset.

• Exercise good judgment in all dealings with employees, clients, and suppliers, and in the delegation of authority.

• Create an atmosphere of professional enthusiasm that encourages and enhances a one-company concept. Actively promote the sharing of resources among segments.

Customer Service / Relation Management

• Initiate relationship with clients, serve as primary point of contact, and set / manage expectations.

• Manage Introba and customer relationships in an ethical and professional manner at all times.

• Define channels of communication and provide frequent updates; keep customer and other project stakeholders apprised of progress and any necessary modifications or delays.

• Approach client with a consultative frame of mind, listen and provide valuable information. Manage and monitor operations for continuous improvement focused on customer satisfaction.

• Conduct yourself inside and outside the office in a manner that reflects the dignity and professional attitude of Introba. Foster and maintain a superior customer service attitude within the segment and across Introba.

• Routinely seek customer feedback. Respond to and resolve issues as they arise. Handle customer and employee requests, complaints, and problems in a timely manner in accordance with Introba policy.

Performance Management

• Manage and participate in the recruiting and hiring of team members.

• Coach, mentor, and manage the performance of employees specifically assigned to the team to improve and enhance their contribution to Introba.

• Plan and direct the training and development of team employees in sales, project engineering, design, CAD, and project management.

• Direct salaries and benefits of team employees within Introba policy and guidelines and in collaboration with Introba leadership team.

Sales & Marketing

• Uncover new opportunities to expand into other service areas and markets that add value to our customers.

• Set annual goals for sales, budgets, and promotional programs to ensure their achievement.

• Develop business potential through client contact and active promotion of the capabilities and availability of Introba, including participation in appropriate customer and industry organizations and associations.

• Maintain a high level of knowledge of Introba, industry, and competitors' services, markets, and strategies.

Technical Skills

• Maintain professional registrations and/or other appropriate certifications through ongoing technical training.

• Manage and nurture technical competency of employees and stay current on advances in technical areas that impact the segment.

• Apply computer skills and knowledge to manage segment and communicate with Introba personnel.

Registration/Certification Requirements

• Appropriate certification is desired for this position, but it is not a must. Industry certifications that are relevant and valuable include: PE, PMP, CPP, RCDD, CTD-D, CISSP, CWNA, PSP, etc.

Education Requirements

• Bachelor's Degree from a 4-year, accredited university in engineering, computer science, or other technical area is required. Master's Degree in either business or technical area considered a plus.

Professional Experience Requirements

• 8-10 years of experience in the Architect/Engineer/Contractor (AEC) industry

• Extensive experience in the Airport industry is a must

Software Proficiency Requirements

• In addition to strong personal computer skills including proficiency in MS Windows 10 or higher operating environment, a high level of proficiency and expertise in the following productivity tools is required and expected:

• MS Office Suite including Word, Excel, PowerPoint, OneNote, Teams, etc.

• Bluebeam

• Revit by Autodesk

• BIM360 Docs/Construction Cloud

• AutoCAD by Autodesk

• Proficiency in the following tasks is desired: publishing and consuming workflows, printing, markup tools, status changes, document management, and design collaboration.

Travel

• This position may include both local project related travel and other travel such as industry conferences. This travel is typically during the week and 1-3 days in duration. Expect 1-2 trips every month on average. Travel is normally domestic however occasional international travel may be required.

Additional Information

#LI-DNP

Introba offers a comprehensive total rewards package. Our benefits may include medical, disability and life insurance coverage, continuing education benefits, paid time off, employee assistance program and a retirement savings plan with company matching contributions. Benefits will vary by country location and may only be available in US or Canada.

We encourage all candidates to explore our total rewards offering.

Collaboration, mission-driven focus, discipline, and leadership skills developed through military service benefit us all. Whether you are a Veteran, Guardsman or Reservist, a Military Spouse or you are planning to transition to civilian life in the near future, we welcome and value your application.

Introba is an equal opportunity employer, and we prohibit discrimination and harassment of any type as protected by federal, provincial, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. The company and its employees are required to comply with all local health authority, legal or lawful client requirements.