Associate Public Affairs Coordinator

Description

The Public Affairs Coordinator is an entry-level, individual contributor role that provides tactical and operational support to Tyler's reputation management and public affairs function. Under the direction of Public Affairs leadership, the Coordinator supports monitoring, issue logging, research, documentation, and other communications activities that protect the company's reputation.

This role is designed for an early-career communications professional who demonstrates strong attention to detail, sound judgment, and the ability to exercise discernment when evaluating information. The Coordinator executes defined responsibilities, anticipates follow-up needs, escalates issues appropriately, and supports team effectiveness through accuracy, responsiveness, and continuous learning.

Responsibilities

• Support reputation management administration by accurately capturing, updating, maintaining, and reporting on reputational issues in designated event logs, databases, and shared files, following established processes and timelines.

• Follow up on active and monitored reputational issues to ensure timelines, statuses, and next steps are updated in a timely and accurate manner.

• Monitor media and digital platforms for coverage, commentary, and emerging issues related to Tyler; flag relevant items for review and assist with compiling internal summaries; exercise discernment to identify why an issue may be important and anticipating likely follow-up questions.

• Assist public affairs team lead to maintain and update internal talking points and background documents for high-visibility or emerging situations. May include:

• Coordinating with internal stakeholders (e.g., legal, marketing, InfoSec, subject matter experts) to gather information and support aligned responses.

• Conducting timely research and basic analysis to identify, track, and summarize reputation-related issues including outcomes and lessons learned.

• Triage and manage inbound inquiries related to reputation management (i.e. media inquiries, internal questions, Red Flag forms) by reviewing, researching, and understanding the underlying issue before routing or escalating.

• Support documentation and maintenance of team processes, templates, and workflows; identify gaps and flag improvement opportunities for review.

• Apply Tyler style, formatting, and quality standards, including proofreading and consistency across materials.

Qualifications

• Bachelor's degree in communications, journalism, public relations, public affairs, political science, or a related field, or equivalent early-career experience.
• 0-2 years of relevant experience, including internships or entry-level roles involving writing, research, monitoring, or communications support.
• Strong written communication and summarization skills with a high level of attention to detail.
• Demonstrated ability to research topics, understand context, and exercise sound judgment appropriate to an entry-level role.
• Organizational and time-management skills, including comfort working with trackers, databases, or shared documentation.
• Ability to manage assigned tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications; familiarity with media monitoring tools is a plus.