Location: On Site
Overview
Abax Health is a healthcare technology company dedicated to enhancing the patient's financial experience through data-driven engagement. Our platform and tech-enabled services enable hospitals and health systems to identify patients at financial risk, personalize outreach, and optimize patient access operations. By combining empathy with innovation, we empower providers to improve outcomes and drive operational performance.
Vision
To ensure every individual receives timely, compassionate, and appropriate care—when they need it most—so that every loved one is supported with dignity and excellence.
Mission
To improve patient health and healthcare provider revenue/margin.
We will achieve our Mission by…
Using patient data to individually identify, educate, and schedule patients for procedures that they need, but have not yet received, while ensuring positive financial outcomes through our financial clearance response process.
Duties and Responsibilities
1. Patient Registration:
* Accurately collect and enter patient demographic, insurance, and medical information.* Verify patient identity following all HIPAA and facility protocols.* Ensure all required forms and signatures are completed during registration.2. Insurance Verification:
* Confirm patient insurance eligibility and benefits prior to service.* Obtain and document pre-authorizations or referrals as required.* Communicate any coverage issues or financial obligations to patients.3. Customer Service:
* Greet patients and visitors warmly, providing courteous and efficient service.* Answer patient questions regarding appointments, insurance, and registration processes.* Address and resolve patient concerns or direct them to the appropriate personnel.4. Scheduling and Coordination:
* Schedule, reschedule, and cancel appointments as needed.* Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.5. Compliance & Documentation:
* Maintain accuracy and confidentiality in patient records.* Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy).* Report and correct registration errors promptly.6. Financial Counseling (as applicable):
* Discuss patient financial responsibilities, co-pays, and payment options.* Collect co-pays and provide receipts when applicable.7. General Administrative Support:
* Answer phones, respond to emails, and perform general clerical duties.* Maintain organized registration areas and supplies.* Assist with training new registration staff as needed.Preferred Qualifications /Experience
* Three years of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing, Scheduling, and/or Revenue Cycle Management experience or two years' with Abax while continuously exceeding expectations in performance. * Prior knowledge, skills, and experience working in a contact center and leading a contact center team.* Ability to handle a high volume of customer inquiries with a commitment to excellence and customer satisfaction.* Excellent verbal and written communication skills.* Exceptional customer service skills are required.* Conflict resolution skills.* Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are required.* Familiarity and experience using customer contact through text, phone, auto-dialer, and email.* Familiarity with web-based systems and tools.* Ability to work cooperatively and effectively to achieve goals and expectations.* Ability to initiate and follow through on projects.* Ability to work independently and prioritize tasks with minimal or no supervision.* Strong attention to detail and accuracy.* Ability to understand and meet operational needs and special requests.Contact Information
•* Qualified candidates only
