At&T Customer Service Associate

Be the Heart of Our Service: Be an AT&T Customer Service Associate with Encore Promotions in Atlanta, where your voice and empathy help customers stay connected! Encore Promotions , a top direct sales and marketing firm in Atlanta, is on the lookout for empathetic, customer-first individuals to join our team as AT&T Customer Service Associates. In this role, you’ll be the voice of support—delivering exceptional service, building lasting relationships, and ensuring every customer interaction reflects the quality and care AT&T is known for. As an AT&T Customer Service Associate, you’ll serve as a key connection between customers and the AT&T brand, delivering personalized support that makes a real difference. With in-depth training, you’ll become well-versed in AT&T’s full suite of services, equipping you to resolve questions, troubleshoot issues, and guide customers with clarity and care. What You'll Be Doing as an AT&T Customer Service Associate Serve as the primary contact for AT&T customers, addressing questions and providing expert guidance on internet, TV, wireless, and home phone services Actively listen to customer concerns, identify issues, and deliver timely, empathetic solutions that build trust Walk customers through troubleshooting steps or escalate complex technical matters to the appropriate support teams Clearly explain billing, account details, service features, and promotions to ensure full understanding Process service upgrades, account changes, and customer requests with accuracy and efficiency Resolve complaints professionally using de-escalation techniques to ensure positive outcomes and customer satisfaction Maintain detailed records of all customer interactions and updates in the CRM system Stay sharp through ongoing training to remain up to date on AT&T’s evolving products, systems, and service standards What We're Looking For in an AT&T Customer Service Associate High school diploma or GED required; must be 18+ and legally authorized to work in the U.S. 0–2 years of experience in customer support, retail, hospitality, or similar people-facing roles Clear, professional communicator with a warm, empathetic tone Strong active listening and problem-solving skills to resolve customer concerns effectively Naturally builds rapport and trust with diverse personalities Patient, emotionally intelligent, and calm under pressure Comfortable with basic computer systems and quick to learn new tools like CRM software Detail-oriented and organized, with a knack for keeping customer info accurate and up to date Qualities That Set You Apart as an AT&T Customer Service Associate You live to solve problems, because chaos is just opportunity in disguise, and you’re disturbingly good at taming it You explain tech so clearly, it’s almost suspicious, like you’ve made a deal with the Wi-Fi gods You thrive in unpredictable situations, because let’s face it: calm is boring, and you secretly enjoy the storm You handle angry customers with the grace of a villain monologuing, cool, composed, and always in control You absorb feedback like a cursed mirror, reflecting, adapting, and somehow getting sharper every time Eager to elevate the customer experience and be part of something impactful? Apply today for the AT&T Customer Service Associate position on CareerBuilder!