At&T Customer Relations Specialist

Ever solved a problem smoother than a Coke bottle pop? New Day Network is looking for a people-focused individual who brings empathy, energy, and excellence to every interaction. We’re the frontline of AT&T’s wireless experience and our mission is to keep ATL connected while doing it with style. As a AT&T Customer Relations Specialist you’ll assist customers with wireless inquiries, troubleshoot issues, and ensure satisfaction from the BeltLine to Buckhead. This is a performance-driven role where your ability to resolve and relate earns weekly rewards. APPLY NOW and become the voice of wireless support in the city that never skips a beat! AT&T Customer Relations Specialist Objectives: Provide face-to-face support for AT&T wireless customers, whether they’re tech-savvy trendsetters or folks just trying to get their signal straight. Guide users through product features, service plans, and troubleshooting steps with clarity, patience, and a touch of Southern charm. Recommend upgrades, accessories, and service enhancements that genuinely improve the customer’s wireless experience. Maintain accurate records of customer interactions, follow up on unresolved issues, and ensure every ATL resident feels heard and helped. Collaborate with sales teams to ensure seamless transitions between support and purchase—because teamwork makes the dream work. Stay informed on wireless trends, device updates, and ATL-specific promotions to keep customers in the know. Represent New Day Network with professionalism, empathy, and a vibe that says “we’ve got you.” Participate in community outreach, local events, and brand activations that bring wireless solutions to life across Atlanta’s neighborhoods. AT&T Customer Relations Specialist Attributes: Excellent communication and active listening skills. Problem-solving mindset with a calm demeanour. Tech-savvy and eager to learn. Ability to multitask and manage time effectively. Customer-first attitude with ATL hospitality. Previous support or service experience preferred. Passion for helping others and making a difference. AT&T Customer Relations Specialist Perks and Benefits: Weekly commission-based earnings. Opportunities to grow into sales or management roles. Supportive team culture with mentorship. Recognition for outstanding service. Access to ATL-based events and networking. Flexible scheduling options.