ATS Integrated Solutions - Senior Security Service Technician

ATS CompaniesLouisville, KY

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Job Description

JOB SUMMARY:

The Senior Security Service Technician will lead projects, execute service calls, train customers, train technicians, program systems, and assist with customer phone support. Assure that projects are properly staffed and communicate consistently with the General Contractor or POC. Senior Tech should exhibit a high level of device troubleshooting and installation knowledge in access control, video security, alarm installation and related technologies. This position will be required to support the service department by taking 24hr on-call for service as needed. On-call is typically once a month for 7 days.

This is a non-exempt position.

DUTIES AND RESPONSIBILITIES:

Perform Service Support Program duties
Execute and lead quoted service projects
Troubleshoot access control, intrusion, intercom, and video management systems.
Replace failed components, as necessary
Communications with Supervisor, Service Coordinator, Account Manager, and Customer
Perform initial programming on systems (i.e., Lenel, Bosch, Avigilon, Milestone, and Genetec)
Plan and organize acceptance of Certificate of Completion by customers, ensuring system functionality and customer satisfaction, by reviewing the drawings and scope of work as well as the sequence of operation.
Ensuring that all assigned installation projects are managed properly in accordance with ATS's policies and procedures, are timely completed, and are completed in accordance with budget.

SKILLS AND ABILITIES:

Experience with Access Systems, VMS, IP based Intercoms, Intrusion Systems, and hardware installation
Strong troubleshooting skills
Knowledge with LAN, WAN, and relay logic
Computer hardware and software skills. (Microsoft Word, Excel, hard drives, etc.)
Ability to be a leader and work independently
Strong communication and interactive skills
Must have a valid Driver's License and be insurable on company's policy.
Travel up to 20 - 30%

CREDENTIALS AND EXPERIENCE:

AA degree in applied technology or 5+ years industry experience
Training Certifications (i.e., manufacturers and/or safety)
Equivalent combination of education and experience
Computer programming experience
Troubleshooting experience
BISCI certification or equivalent is a plus.

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FAQs About ATS Integrated Solutions - Senior Security Service Technician Jobs at ATS Companies

What is the work location for this position at ATS Companies?

This job at ATS Companies is located in Louisville, KY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ATS Companies?

Employer has not shared pay details for this role.

What employment applies to this position at ATS Companies?

ATS Companies lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at ATS Companies?

ATS Companies is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at ATS Companies?

You can apply for this role at ATS Companies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.