Attendant- Usher

Responsibilities:

• Enhances the guest experience by providing exceptional service.
• Responds to inquiries regarding property - i.e. directions to player services, hours of operation of restaurant venues, entertainment options, memorabilia, etc.
• Follows established emergency procedures and acts as a communications link in emergency situations
• Relays "guest requests" to appropriate staff.
• Adheres to department and property policies and procedures.
• Maintains knowledge of property information & memorabilia.
• Sets up the handicap section and ensure the upper balcony and box suite areas are set prior to the opening of the doors.
• Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.
• Communicates with the Production Manager and the Beverage Supervisor on the opening of the theater.
• Relays problems with a hosted player to a Player Development Host.
• Arranges the entrance of the theater with the proper trash receptacle and glassware storage.
• Prohibits guests to enter with outside beverages.
• Assists guests in locating proper seat and section in the venue.
• Assists guests with Nightlife club entry needs.
• Answers questions concerning Nightlife entertainment, dress code, and promotions.
• Operates Venue Cover Charge Handler POS, Converge - Virtual Merchant, and other in

house computer based systems used in the area.

• Processes and distributes complimentary HOF/Double Platinum club entries.
• Obtains club entries as requested, computes bills, gives proper change and/or obtains signatures as needed.
• Handles cash, cash equivalents, and all paperwork in accordance with Company policies.
• Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.
• Promotes outstanding guest relations.

Competencies:

• Must project a professional and positive image.
• High energy level.
• Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.
• Ability to handle and carry out instructions.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to maintain composure under stress in a fast-paced work environment.
• Ability to work a flexible schedule, including late nights, weekends, holidays, and be able to stay until the end of shift.
• Excellent interpersonal and communication skills.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Must be able to stand for long periods of time.
• Must possess basic computer skills.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
• Background in money handling skills.
• Basic reading and math skills.
• Must be available to work both Usher and Nightlife Cashier shifts.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.