Attendee Experience Manager (1:1 Meetings Program)

CyberRisk AllianceNew York, NY

$65,000 - $70,000 / year

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Overview

Schedule

Full-time

Career level

Director

Remote

Compensation

$65,000-$70,000/year

Job Description

Position Title: Attendee Experience Manager (1:1 Meetings Program)Reports to: Vice President, Event OperationsLocation: NYC or RemoteWe are seeking a detail-oriented, high-energy Attendee Experience Manager to own the end-to-end journey of our 1:1 Meetings program. This is a critical role for CRA as we scale this high-value offering. You will be the primary architect of the attendee experience, ensuring that every participant—from CISOs to sponsoring partners—receives a seamless, concierge-level experience. This role requires a unique blend of operational excellence, technical proficiency, and high-touch hospitality. You will move between managing data in our CRM, configuring meeting software, and leading onsite logistics on the event floor.

Responsibilities:

Program Strategy & Management

Own the end-to-end attendee journey for the 1:1 Meetings program, including recruitment support, onboarding, scheduling, and post-event follow-up.
Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio.
Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs.

Technology & Operations

Manage the "tech stack" for the program, including registration platforms, mobile event apps, and specialized 1:1 matchmaking software (e.g., Grip).
Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting.
Create and manage communication flows (emails, push notifications, calendar invites) to maximize meeting "show rates."

Onsite Execution

Lead the onsite delivery of the 1:1 program, serving as the "face" of the experience for VIP attendees and sponsors.
Manage onsite help desks, meeting zones, and check-in logistics.
Act as the primary escalation point for any scheduling conflicts or technical issues during the event.

Performance & Analytics

Track and report on program KPIs, including participation rates, meeting completion rates, and satisfaction scores (NPS).
Conduct post-event evaluations to identify areas for improvement and present findings to leadership.

Qualifications:

Experience: 3–5 years in event operations, customer success, or attendee management. Experience with "Hosted Buyer" or "1:1 Matchmaking" programs is a significant plus.
Tech-Savvy: Proficiency with CRM systems (Salesforce/HubSpot) and event management software (Cvent, Swapcard, Grip, etc.). You should be comfortable learning new platforms quickly.
Communication: Exceptional verbal and written communication skills with the ability to interact professionally with C-suite executives. Problem-Solving: A "can-do" attitude with the ability to stay calm and resourceful in fast-paced, live-event environments.
Travel: Willingness to travel to event locations across the U.S. up to 30% annually for onsite event execution.

Job Information (NYC)For individuals assigned and/or hired to work in New York City, CRA is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City and takes into account numerous factors that are considered in making compensation decisions including but not limited to a candidates' qualifications, skills, competencies, experience and location. A reasonable estimate of the current range is $65,000 to $70,000, which does not include other compensation benefits package.Equal Employment OpportunityCyberRisk Alliance is committed to equal employment and advancement opportunity for all employees and candidates for employment without regard to race, color, ancestry, national origin, religious creed, gender, physical or mental disability, veteran status, sexual orientation, age, or marital status in accordance with the applicable laws and regulations.About CyberRisk AllianceCyberRisk Alliance provides business intelligence that helps the cybersecurity ecosystem connect, share knowledge, accelerate careers, and make smarter and faster decisions. Through our trusted information brands, network of experts, and innovative events we provide cybersecurity professionals with actionable insights and act as a powerful extension of cybersecurity marketing teams. Our brands include SC Media, the Official Cybersecurity Summits, TECHEXPO Top Secret. Security Weekly, InfoSec World, Identiverse, Cybersecurity Collaboration Forum, Cybersecurity Collaborative, ChannelE2E, MSSP Alert, LaunchTech Communications, Execweb and ChannelPro Network. Learn more at www.cyberriskalliance.com.

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FAQs About Attendee Experience Manager (1:1 Meetings Program) Jobs at CyberRisk Alliance

What is the work location for this position at CyberRisk Alliance?

This job at CyberRisk Alliance is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CyberRisk Alliance?

Candidates can expect a pay range of $65,000 and $70,000 per year.

What employment applies to this position at CyberRisk Alliance?

CyberRisk Alliance lists this role as a Full-time position.

What experience level is required for this role at CyberRisk Alliance?

CyberRisk Alliance is looking for a candidate with "Director" experience level.

Does CyberRisk Alliance allow remote work for this role?

Yes, this position at CyberRisk Alliance supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at CyberRisk Alliance?

You can apply for this role at CyberRisk Alliance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.