Attorney Relations Specialist
Resolve Pain SolutionsMetairie, Louisiana
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Attorney Relations SpecialistPosition SummaryThe Attorney Relations Specialist serves as the primary liaison between Louisiana Pain Specialists and attorney offices for Personal Injury (PI) and Workers' Compensation (WC) patients. This position is responsible for coordinating patient intake, scheduling appointments and procedures, facilitating communication with legal representatives, and ensuring a seamless patient experience from referral through treatment. The coordinator plays a critical role in maintaining strong attorney relationships while supporting clinic operations and patient retention.Essential Duties and Responsibilities
- Schedule all new patient appointments for Personal Injury and Workers' Compensation referrals.
- Coordinate and collect required deposits for new patient visits and procedures.
- Schedule procedures and coordinate logistics with surgery centers and clinic locations.
- Communicate appointment confirmations, scheduling updates, cancellations, and reschedules to attorney offices.
- Serve as the primary point of contact for attorney firms regarding patient scheduling and treatment coordination.
- Maintain positive, professional relationships with attorneys, paralegals, and legal staff.
- Monitor appointment attendance and proactively follow up on missed appointments to prevent patient case drop-off.
- Work closely with clinic staff, providers, and surgery centers to ensure efficient scheduling and continuity of care.
- Maintain accurate patient records, referral information, and scheduling documentation within the electronic medical record system.
- Ensure timely processing of attorney referrals and assist with resolving scheduling-related concerns.
- Track and report scheduling metrics, referral trends, and patient follow-up activities as requested.
- Adhere to HIPAA regulations and company policies regarding patient confidentiality and documentation.
- Manage attorney administrative services, including scheduling and payment tracking for:
- Depositions
- Conferences
- Trials
- Narrative reports
- High school diploma or equivalent required.
- Associate degree or higher preferred.
- Minimum of 2 years of medical scheduling, patient coordination, legal liaison, or healthcare administrative experience preferred.
- Experience with Personal Injury and/or Workers' Compensation cases strongly preferred.
- Experience working with electronic medical records (EMR/EHR) systems preferred.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office applications and scheduling software.
- Ability to maintain professionalism and confidentiality when interacting with patients, attorneys, providers, and staff.
- Strong problem-solving and follow-up skills.
- Prolonged periods of sitting and computer work.
- Ability to communicate effectively by phone and email throughout the workday.
- Occasional lifting of office materials up to 15 pounds.
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FAQs About Attorney Relations Specialist Jobs at Resolve Pain Solutions
What is the work location for this position at Resolve Pain Solutions?
This job at Resolve Pain Solutions is located in Metairie, Louisiana, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Resolve Pain Solutions?
Employer has not shared pay details for this role.
What employment applies to this position at Resolve Pain Solutions?
Resolve Pain Solutions lists this role as a Full-time position.
What experience level is required for this role at Resolve Pain Solutions?
Resolve Pain Solutions is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Resolve Pain Solutions?
You can apply for this role at Resolve Pain Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.