Audio-Visual Specialist
Resolution ThinkFort Sill, OK
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional technical, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. We are seeking highly skilled and detail-oriented Audiovisual Specialist to support the Army Fires Center of Excellence located at Fort Sill, OK. This role shall provide daily on-site operational and sustainment support for installed classroom audiovisual equipment (hardware, software, and ancillary and associated items to include networking and Teams video conferencing for FCP classrooms. Job Description:
- Provide daily on-site operational and sustainment support which includes maintaining on a daily basis, a log of performance tasks, customer requests, and known issues.
- Utilize the Army Enterprise Service Management (AESMP), to track and capture workload.
- Capture daily and weekly sustainment reporting requirements via the SharePoint ticketing system and SharePoint FCP Repository.
- Provide status reporting of daily activities, recurring or significant issues, classroom maintenance/preventative maintenance checks and services and problems resolved.
- Perform monthly preventative maintenance of each installed FCP classroom audiovisual equipment by cleaning/dusting projectors and audiovisual equipment cabinet as needed.
- Change projector filters and projector lamps as required.
- Identify, troubleshoot and resolve classroom equipment performance issues and replace parts as required.
- Serve as the classroom support representative for FCP and maintain routine communications with the COR, preform weekly inventory of shelf stock equipment and items.
- Maintain Common Operating Picture (COP) of all FCP Classrooms.
- Assist on-site Government and other personnel with daily classroom operation of audiovisual equipment including the providing of user training as needed
- Provide on-site audiovisual expertise for FCP classrooms.
- Ensure all FCP classrooms are maintained in a fully functional state and operating as designated to perform Government training.
- Enter sustainment tickets into FCP SharePoint ticketing systemand monitor tickets until successful completion and ticket close-out.
- Maintain proper accountability of equipment and repair parts to support daily troubleshooting, repair and preventative maintenance for FCP classrooms
- Report daily issues of bulbs and repair parts by classroom in the FCP repository.
- Coordinate with FCP technical support points of contact to resolve troubleshooting issues
- Interpret audiovisual signal flow wiring diagrams and schematics; repairing communication cabling as needed
- Document shipping and receiving of audiovisual equipment repair/replacement parts to include documenting incoming and outgoing materials, labeling and packaging, and shipment of material as required
- Produce audio products for presentations, ceremonies, conferences, and other events and set up equipment for others' use in accomplishing the same
- Receive requests for audiovisual equipment and set-up to record ceremonies such as change of command, retirements, awards, presentations, etc. Determine quantity and configuration position of equipment, pack, and transport to and from work site including installation and maintaining equipment during authorized eventsTest systems prior to use for presentations and ceremoniesDevelop and manage audiovisual loaner program by maintaining, issuing, and receiving equipmentProvide instructions and briefing on the use of audiovisual systemsRespond to all classroom service requests within two hours and complete work within 4 hours. Respond to all other service requests within four hours and complete work within eight hours. Qualifications:
- Education/Experience: Associates degree in a related field; OR three (3) years of experience in audiovisual support.
- Basic knowledge of audiovisual and IT systems operation
- Ability to lift/carry up to 50lbs and work at heights up to 20ft.
- Solid oral and written communication skills
- Certifications: InfoComm International Certification in Audiovisual Technology (CTS preferred)
- Basic Crestron, AMX, Biamp, and Extron training within 120 days of contract award.
- Clearance: Must hold and maintain a Secret Clearance
- Citizenship: Must be a US Citizen
- This position is contingent upon contract award
- Selected candidate must be able to start within 14 days of offer acceptance
- Position requires on-site presence; remote work is not available
SPECIAL NOTES
Resolution Think LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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FAQs About Audio-Visual Specialist Jobs at Resolution Think
What is the work location for this position at Resolution Think?
This job at Resolution Think is located in Fort Sill, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Resolution Think?
Employer has not shared pay details for this role.
What employment applies to this position at Resolution Think?
Resolution Think lists this role as a Full-time position.
What experience level is required for this role at Resolution Think?
Resolution Think is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Resolution Think?
You can apply for this role at Resolution Think either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.