Aurigo Masterworks

Black Rock Groupswinterthur, DE

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Overview

Remote

On-site

Job Description

Job title- Aurigo Masterworks

Location- Dallas TX, Wilmington DE

Job Type- FTE /CTH

Salary- $110K/Y

Rate- $65/hr

Primary Skillset Required:

Knowledge of Aurigo Masterworks, .Net and SQL

Experience in Level 2 (L2) application support, including incident analysis, troubleshooting, issue resolution, and user support

Proficiency in ServiceNow for incident, request, and ticket lifecycle management, including tracking, prioritization, and status updates

Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams) for reporting, documentation, communication, and data analysis

Encompasses all Amtrak business areas with a particular focus on the capital portfolio

Ability to coordinate effectively with business users, support teams, and vendors to resolve operational and application-related issues

Strong analytical, problem-solving, and communication skills with a customer-focused approach

Experience in managing multiple support activities and ensuring timely resolution within defined service levels

Job Description

Support end-to-end solution for project, program and portfolio management

Ability to integrate with adjacent business processes including procurement, annual capital budget submission, and accounting, etc

Expertise in integrating with core enterprise financial applications

Prior production support experience on Masterworks

Monitor and manage integration jobs, including daily, weekly, and monthly scheduled processes

Coordinate with EPPM Business Support and end users to investigate and resolve project-related issues

Liaise with EPPM Business Support and vendors to implement data changes and fulfill service requests

Act as the point of coordination between Amtrak teams to troubleshoot and resolve integration-related issues

Collaborate with EPPM Business Support and vendors to address report-related issues and enhancements

Assist users with Masterworks access issues and provide guidance on submitting appropriate access requests

Maintain and update incident status in the tracking system, ensuring timely and accurate communication of progress

The pay range for this role is $110,000 - $120,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com

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FAQs About Aurigo Masterworks Jobs at Black Rock Groups

What is the work location for this position at Black Rock Groups?

This job at Black Rock Groups is located in winterthur, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Black Rock Groups?

Employer has not shared pay details for this role.

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