Auto Body Shop Office Clerk With Experience
CSN CollisionLAS VEGAS, NV
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Office clerk for an auto body shop. Must have experience how to work with auto insurance claims!
Requirements
Experience
- 2+ years of office/administrative experience in auto body, automotive experience strongly preferred
- Experience communicating with insurance adjusters and claims departments
- Familiarity with the collision repair process from initial estimate through supplements and final payment
- CCC ONE experience is a major advantage; Mitchell or Audatex experience is also valuable
- Insurance claim responsibilities The employee should be able to:
- Open and organize new repair/claim files
- Contact insurance companies and verify claim information
- Obtain adjuster contact information, claim numbers, and coverage information
- Follow up with insurance adjusters regarding estimates, approvals, supplements, and payments
- Upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals
- Track pending supplements and aggressively follow up on delayed approvals
- Maintain documentation of all calls, emails, approvals, denials, and conversations
- Coordinate inspections with insurance adjusters
- Follow up on total-loss decisions when applicable
- Verify deductibles and customer-pay amounts
- Track insurance checks and electronic payments
- Follow up on unpaid balances
- Communicate with customers regarding the administrative status of their claim
- Coordinate with estimators, technicians, parts personnel, and management so the office and production sides stay aligned
- Administrative responsibilities
- Maintain complete electronic and/or physical repair-order files
- Answer phones and handle customer inquiries professionally
- Schedule customer appointments and vehicle drop-offs/pickups
- Obtain required customer signatures and authorizations
- Scan and organize documents
- Prepare invoices and closing paperwork
- Monitor vehicles currently in production and identify claims being delayed by insurance approval
- Maintain a daily follow-up list for every open insurance claim
- Ensure documentation is complete before the vehicle is released
- Assist management with accounts receivable related to insurance claims
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FAQs About Auto Body Shop Office Clerk With Experience Jobs at CSN Collision
What is the work location for this position at CSN Collision?
This job at CSN Collision is located in LAS VEGAS, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at CSN Collision?
Employer has not shared pay details for this role.
What employment applies to this position at CSN Collision?
CSN Collision lists this role as a Full-time position.
What experience level is required for this role at CSN Collision?
CSN Collision is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at CSN Collision?
You can apply for this role at CSN Collision either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.