Auto Claims Agent (Claims Adjuster) Cayce Or Charleston

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

Job Summary

The agent in this role will manage the Auto Liability Claims process for Dominion Energy. This involves coordination with DE's auto insurance carrier, DE's Safety Department, Risk Management Department, Electric, Gas, and Generation operations departments, and the Litigation team. This agent will ensure all auto liability cases are reported to our insurance carrier and then work with the carrier's adjusters who will manage the cases. This will include review of case work, approval of reserve and settlement amounts, development of case strategies and coordination with outside counsel and DE's Litigation team. This agent will also complete monthly review of the invoice from the insurance company to ensure proper billing and allocation of payments by each DE business unit.

This agent will also be responsible for managing a general liability claims caseload. The GL cases include property damage and personal injury claims. The process involves contacting claimants, working with company representatives, gathering evidence including documents, statements, photographs, work orders, fire/police reports, sketches, and any other pertinent information needed to complete an investigation. The agent will use this information to determine liability and either agree to settle or deny the claim.

For cases that involve litigation, the agent will coordinate with the Litigation team to support their efforts. This will include gathering and maintaining evidence, preparing reports, documents, work orders, regulations, codes, standards, Company procedures and Standard Operating Procedures (SOP's), etc. The agent may also need to testify in court and other legal proceedings, represent the Company at depositions, arbitrations, mediations and trials. Helps the litigation team to prepare answers to interrogatories and requests for production of documents, etc. Prepares responses to information requests from other departments, legal counsel, insurance carriers, third parties, insurance brokers, vendors, partners, and joint owners. Provides training for other Claims and Operations personnel as needed.

Note: Position can be filled in either Cayce or Charleston, SC.

Perform other duties as requested or assigned.

Required Knowledge, Skills, Abilities & Experience

3+ years of directly related experience required. Insurance Claims handling experience or Utility Claims management experience preferred. Experience in insurance or contract management would also be helpful in this role. Note: A Master's degree will count as one year of experience. A partial year of six months or more of experience will be rounded up to one full year of experience.

Specific knowledge, skills, abilities and experience:

• Strong interpersonal skills are a must as the role requires the agent to interface with customers/claimants, linemen, journeymen, local managers, law enforcement, fire departments, code enforcement agents, and legal professionals to name a few.
• Working knowledge of Microsoft Office Suite products and Database management skills.
• Ability to work with our operations teams and understand the technical aspect of the work that was being done that led to the claim is important.
• Experience in managing claims files, preferably general liability claims, with the ability to investigate a loss, interview witnesses, analyze evidence, determine liability, factor depreciation, negotiate settlements, work with plaintiff and defense counsel, to bring resolution to assigned claim files. Claims adjusting experience is preferred but not required for this position. For example, litigation paralegals could be good candidates based on specific experience and backgrounds.
• Strong negotiation, written and verbal communication, and interpersonal skills.
• Knowledge of, or the ability to learn industry safety codes, regulations and standards.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor

Preferred Discipline(s): Business

Other disciplines may be substituted for the preferred discipline(s) listed above.

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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Top 3 Reasons to Work at Dominion Energy

There are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us. Click on each of the links to learn more!

1. Safety Centric Work Environment

2. Generous Pay and Benefits

3. Collaborative & Inclusive Culture

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable.

I am not just any energy… I am Dominion Energy.

We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.

Join us!

Facts:

• 17,000 employees
• Headquarters: Richmond, VA
• 16 states in the US
• $100 billion of assets
• Nearly $35 million in charitable contributions
• 100,000+ volunteer hours recorded in the community

Our Commitment to NetZero by 2050

Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at sustainability.dominionenergy.com