AUTO OFFICE Chevrolet Warranty Admin

• Book warranty repair orders and submit claims of manufacturer warranty, not limit to Service Warranty
• Maintain receivables schedules; service contract claim submission and follow up
• Work closely and effectively with team of technicians, service writers, and supervisors
• Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
• Communicate with Service Advisors to define the scope of a warranty claim
• Process all warranty paperwork to ensure proper documentation and to verify criteria
• Arrange for parts for shipment to factory or distributor
• Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by GM Warranty Department.
• Stays abreast of all factory recalls, announcements, and procedures
• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
• Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate re-submission
• Maintain record of all claims submitted, returned/rejected and paid and their current status
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
• Provide a weekly report to the service manager regarding claims status
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers

• Automotive warranty experience
• GM warranty experience is the plus
• Tekion DMS experience is the plus
• Attention to detail
• Ability to work well with others and be part of a team
• Proficiency Microsoft Office
• General accounting knowledge preferred
• Valid driver's license and clean driving record

Benefits

• 75% of medical insurance premiums paid by the employer
• $20,000 life insurance coverage provided by the employer
• Dental, vision, and additional insurance options available
• 401(k) retirement plan with company matching contributions
• Paid vacation and personal time off (PTO)
• Annual Christmas party and luncheon
• Year-end bonus
• Exclusive employee discount on parts and services for GM vehicles
• Opportunity to purchase GM vehicles at employee pricing