Automated Retail Technical Operations Engineer
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$95,000-$127,000/year
Benefits
Career Development
Job Description
Get to know the role
- Job Title: Automated Retail Technical Operations Engineer
- Job Summary: As an Automated Retail Technical Operations Engineer, you will be a key player in ensuring the seamless operation of our vending machine network. Leveraging your extensive experience in support operations and automated retail, you will provide expert-level remote troubleshooting, diagnostics, and technical guidance. You will collaborate closely with field technicians, merchandisers, and our various vendors to resolve complex issues. This position requires someone with the ability to analyze machine performance data and drive continuous improvement throughout our support processes.
- FLSA Classification (US Only): Exempt
- People Manager: No
What you'll do
Data Analysis & Insights
- Collect, analyze, and interpret machine performance data to uncover trends, root causes, and opportunities for proactive maintenance and innovation
System Integration & Optimization
- Support the integration and continuous improvement of key systems (e.g., Salesforce CRM, Kiosk 360)
- Enhance data flow, user experience, and operational efficiency across platforms
- Implement and refine proactive monitoring strategies to identify and address potential machine problems before they impact service
Process Optimization
- Identify and implement improvements, automation opportunities, and efficiency gains within the support function
- Develop and maintain comprehensive documentation and training materials to empower the support team and field technicians
Kiosk Network Health & Troubleshooting
- Monitor and maintain the performance of our nationwide kiosk network
- Lead remote diagnostics and resolution of complex technical issues to minimize downtime and maximize customer satisfaction
Advanced Ticket Management
- Manage escalated and complex support tickets with a focus on resolution speed and technical accuracy
Vendor Collaboration
- Partner with software and field vendors to resolve complex issues and advocate for product enhancements
What you'll bring
- Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise preferably within the automated retail, vending machine industry, or technology-based company.
- In-depth knowledge of vending machine technology, hardware, software, and networking such as UPS, switches, hubs, etc.
- Strong data analysis and reporting skills using tools like Power BI or Tableau.
- Proven track record of working effectively on cross-functional teams and collaborating with vendors.
- Advanced proficiency in using remote diagnostic and troubleshooting tools.
- Experience with Microsoft Azure environments, Windows domains, and InTune remote PC configuration and management to create solutions and streamline processes.
- Experience with process automation and scripting is a plus.
Base Salary Range: For this role, new hires generally start between $95,000.00 - $127,000.00. The full range is $95,000.00 - $172,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Automated Retail Technical Operations Engineer Jobs at Pokemon Company
What is the work location for this position at Pokemon Company?
This job at Pokemon Company is located in Redmond, WA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Pokemon Company?
Candidates can expect a pay range of $95,000 and $127,000 per year.
What employment applies to this position at Pokemon Company?
Pokemon Company lists this role as a Full-time position.
What experience level is required for this role at Pokemon Company?
Pokemon Company is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Pokemon Company for this role?
Pokemon Company offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Pokemon Company?
You can apply for this role at Pokemon Company either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.