Automotive Assistant Manager
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Director
Compensation
$19-$22/hour
Job Description
Position Overview
The Assistant Manager is responsible for performing all Center Manager function in the Manager’s absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.
Responsibilities
Customer Relations
Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
- Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
- Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
- Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
- Remind departing customers to submit feedback about their visit.
- Thank all departing customers and remind them to return.
- Resolve customer complaints and damage claims.
Employee Supervision and Management
The center manager is responsible for the direct supervision of all employees of the center. Duties include:
- Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
- Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
- Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use
- Prepare payroll each pay period
- Maintain accurate and complete employee files
Center Operations
- Ensure proper execution of all activities in the service bays
- Print and monitor daily, weekly, and monthly sales and inventory reports
- Monitor cash register functions and credit card handling
- Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
- Perform daily close-out procedure
- Prepare weekly and monthly paperwork
- Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
- Ensure cleanliness and appeal of entire site
- Maintain safe working environment
- Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Other Duties and Responsibilities
- Write and mail customer thank you notes
- Solicit fleet accounts
- Plan and execute local center marketing functions
- Participate in community activities
- Maintain required postings and records (OSHA, MSDS, federal, state, and local)
Qualifications
- Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
- Basic literacy (ready, writing, math skills); Verbal communication skills
- Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
- Previous experience managing a retail automotive center or equivalent related business required
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits/Perks
- Discounted Services for Employees
- Flexible Hours
- Opportunities for Advancement
Compensation: $19.00 - $22.00 per hour
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
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FAQs About Automotive Assistant Manager Jobs at Grease Monkey Bothell /Kenmore
What is the work location for this position at Grease Monkey Bothell /Kenmore?
This job at Grease Monkey Bothell /Kenmore is located in Kenmore, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Grease Monkey Bothell /Kenmore?
Candidates can expect a pay range of $19–$22 per hour for this role.
What employment applies to this position at Grease Monkey Bothell /Kenmore?
Grease Monkey Bothell /Kenmore lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Grease Monkey Bothell /Kenmore?
Grease Monkey Bothell /Kenmore is looking for a candidate with "Director" experience level.
What is the process to apply for this position at Grease Monkey Bothell /Kenmore?
You can apply for this role at Grease Monkey Bothell /Kenmore either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.