Automotive Customer Service Advisors

Service Advisor

Preferred Ford

Preferred Ford is seeking an experienced Service Advisor to join our growing, customer-focused service department. This role is ideal for a motivated professional who understands dealership operations, excels in customer communication, and thrives in a fast-paced environment.

Position Overview

The Service Advisor serves as the primary liaison between customers and the service department. You will be responsible for creating a positive service experience, driving repair order value, and ensuring work is completed accurately and efficiently.

Key Responsibilities

• Greet customers promptly and professionally

• Write accurate and detailed repair orders

• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines

• Communicate effectively with technicians regarding diagnostics and repair status

• Provide clear updates to customers throughout the repair process

• Review completed work and invoices with customers

• Maintain high CSI standards and customer retention

• Follow dealership processes and compliance requirements

Required Qualifications

• Prior experience as a Service Advisor in a dealership environment (required)

• Strong sales, communication, and organizational skills

• Ability to manage multiple repair orders simultaneously

• Proven track record of customer satisfaction and performance metrics

• Professional appearance and demeanor

Preferred Qualifications (Plus)

• Experience using Dealertrack

• Experience using X-Time

• Ford dealership experience is a strong plus

What We Offer

• Competitive compensation plan (commission and/or performance-based)

• Stable, high-volume service department

• Supportive management and team-oriented culture

• Ongoing training and development opportunities

• Full benefits package (medical, dental, vision, PTO, and more)

How to Apply

Qualified candidates are encouraged to apply with a resume or work history detailing dealership service experience.