Automotive Service Advisor

PRESTON CDJRMillsboro, DE

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Job Description

As a Service Advisor with the Preston Automotive Group, youll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technicians recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Responsibilities

What to expect in this role:

Review your appointments some may be set by a BDC representative or dealership website.

Greet and focus on customers when they arrive.
Perform a vehicle walk-around and inspect every vehicle.

Provide an estimate of the length of time the service visit will take.

Follow up with customers on the status of their vehicle via their preferred communication platform.

Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.

Communicate frequently with technicians and parts associates.

Become an expert on product knowledge to assist with customer questions.

Meet or exceed targeted sales goals.

Follow up with customers post visit to ensure we met their expectations.

Requirements

What are the requirements for this job?

Ability to provide an exceptional customer experience
Drive to achieve personal goals
Attention to detail
Communication and organizational skills
Constant follow up before and after the service visit
Valid drivers license and an acceptable, safe driving record
High school diploma or equivalent

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FAQs About Automotive Service Advisor Jobs at PRESTON CDJR

What is the work location for this position at PRESTON CDJR?

This job at PRESTON CDJR is located in Millsboro, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at PRESTON CDJR?

Employer has not shared pay details for this role.

What employment applies to this position at PRESTON CDJR?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at PRESTON CDJR?

You can apply for this role at PRESTON CDJR either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.