Automotive Service Coordinator

Schumacher Auto GroupWest Palm Beach, FL

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

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Description

Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Service Coordinator! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Client Care Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.

Your Responsibilities & Essential Job Duties:

Handle incoming calls to the Service Drive: as a liaison answering customer and call center questions, making appointments, taking messages for Service Advisors, inform customers of status of their vehicles.
Utilize Text2Drive when communicating with customers.
Assist Service Advisors on follow up calls to customers on the status of their vehicles or notify them when vehicle is or will be ready for pick up.
Thorough knowledge of products and services offered at Schumacher Auto Group.
Must work with flexible scheduling including Saturday availability
Work with the management team to be informed of any changes in company/manufacturer policies.
Be an excellent CSI Liaison for the service department for any issues.
Build sustainable relationships of trust through open and interactive communication.
Follow all safety and security procedures

Requirements

Education and Requirements:

High School diploma or equivalent.
1+ years experience in a fast paced customer service environment.
Proficient computer skills; experience using word, excel and other MS products.
Excellent communicator to support relationships with all staff, clients, visitors.
Must be available to work Weekdays and Saturdays.
Experience in CDK Software highly preferred.
Ability to read/write and speak Spanish is a plus.
Must have reliable transportation on a daily basis.

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FAQs About Automotive Service Coordinator Jobs at Schumacher Auto Group

What is the work location for this position at Schumacher Auto Group?

This job at Schumacher Auto Group is located in West Palm Beach, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Schumacher Auto Group?

Employer has not shared pay details for this role.

What employment applies to this position at Schumacher Auto Group?

Schumacher Auto Group lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Schumacher Auto Group?

Schumacher Auto Group is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Schumacher Auto Group?

You can apply for this role at Schumacher Auto Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.