Automotive Service Manager
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Overview
Job Description
Christian Brothers Automotive is growing in Northwest Arkansas, and we are excited to announce an opportunity for an experienced Service Manager to lead our Fayetteville location. As our current manager transitions to help lead our new Springdale store, we are seeking a proven leader who is ready to step into a key role with a trusted and growing organization.
At Christian Brothers Automotive, we are more than just an automotive repair shopwe are a values-driven team committed to serving our customers with honesty, excellence, and genuine care. We treat our customers like neighbors and our team members like family. If you are passionate about leadership, operational excellence, developing people, and delivering an exceptional customer experience, this could be the opportunity for you.
Position Overview
The Service Manager is responsible for leading all daily operations of the store, driving performance, developing team members, and ensuring every guest receives industry-leading service. This role requires a strong leader who can successfully manage both front office and shop operations while maintaining a positive culture built on accountability, integrity, and teamwork.
If you are an experienced automotive leader looking for a long-term opportunity with a company that values excellence, people, and purpose, wed love to hear from you. Join Christian Brothers Automotive and help lead the future of automotive service in Fayetteville.
Salary Range: $100000.00 - $175000.00 per year
BenefitsAnnual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Air Conditioned Shop
Gym Membership
Paid Holidays
Paid Sick Time
Paid Vacation
Employer-paid Financial Wellness Program
Responsibilities
- Lead, coach, and manage all front office and shop team members
- Recruit, hire, onboard, and develop high-performing employees
- Foster a culture of accountability, professionalism, and teamwork
- Ensure an outstanding customer experience from first contact through vehicle delivery
- Drive sales performance while maintaining trust and transparency with guests
- Monitor and manage key performance indicators (KPIs), productivity, profitability, and efficiency
- Ensure company policies, procedures, and operational processes are consistently followed
- Work closely with technicians and advisors to maintain workflow and production goals
- Handle escalated customer concerns professionally and effectively
- Maintain a clean, organized, and high-performing facility
- Lead by example in attitude, work ethic, and servant leadership
- Previous experience as an Automotive Service Manager, General Manager, or similar leadership role
- Strong knowledge of automotive repair and maintenance operations
- Proven success leading teams and improving performance
- Experience recruiting, hiring, and retaining talent
- Strong communication and conflict-resolution skills
- Ability to understand reports, metrics, and financial performance
- High level of integrity, professionalism, and customer focus
- Positive attitude with a desire to grow with a rapidly expanding company
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