Automotive Service Manager
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Overview
Job Description
Now Hiring: Automotive Service Manager in Columbia Ms!
Join a Winning Team – Drive Your Career Forward!
Are you an experienced Service Manager who takes pride in delivering exceptional customer experiences while leading high-performing teams? At Walt Massey, we’re more than just a dealership – we’re a family, and we’re looking for a dedicated professional to lead our service department to the next level.
Why Walt Massey?
We’re proud to be a respected name in the automotive industry, known for our commitment to excellence and our supportive, team-first culture. We invest in our people with industry-leading training, growth opportunities, and a strong benefits package—because we believe when you grow, we grow.
What You’ll Get:
Comprehensive health, dental & vision insurance
401(k) with company match
Paid vacation & holidays
Ongoing training & career development
A collaborative environment where your ideas and leadership make a real impact
Your Role:
As our Service Manager, you’ll lead a team of skilled service advisors and technicians to ensure our customers receive top-notch care every time they walk through our doors. You’ll be responsible for department performance, customer satisfaction, and employee growth—all while maintaining a focus on profitability and operational excellence.
Key Responsibilities:
Oversee all service department operations, staffing, and performance
Lead and mentor service personnel to deliver outstanding customer service
Monitor workflow and ensure timely and accurate service repairs
Handle customer concerns with professionalism and urgency
Maintain high Customer Satisfaction Index (CSI) ratings
Create and manage departmental budgets, marketing initiatives, and growth goals
Stay informed on latest vehicle technologies and service procedures
What We’re Looking For:
3+ years of experience as a Service Manager or in a senior service role
Proven leadership and team management skills
Excellent communication and customer service abilities
A valid driver’s license and clean driving record
High school diploma or equivalent
A strong desire to grow, lead, and make an impact
Ready to Drive Your Career?
If you're looking for a long-term career opportunity with a company that values your experience, initiative, and leadership—we’d love to hear from you.
Apply today and become part of the Walt Massey family.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
