Automotive Service Writer

Quirk Auto Group MaineRockland, ME

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Our service advisor acts as the crucial link between customers and technicians, greeting clients, understanding vehicle issues creating repair orders, providing cost estimates, coordinating service, managing workflow, and ensuring customer satisfaction.

All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in “Other related duties as assigned”.

Key Responsibilities

Customer Interaction: Greet customers, actively listen to concerns, explain service needs/options in simple terms, and build lasting relationships.
Service Coordination: Schedule appointments, prepare accurate repair orders, and manage the service department's workflow.
Liaison Role: Communicate effectively with technicians, service managers, parts staff, and warranty administrators.
Sales & Upselling: Advise on maintenance, suggest relevant services/products, and upsell repairs/parts to meet dealership goals.
Follow-Up: Keep customers updated on repair progress, notify them when vehicles are ready, and ensure satisfaction post-service.
Warranty Management: Administer new/used vehicle warranty repairs according to specifications.
Duties as assigned

Required Skills & Qualifications

Skills: Excellent communication, active listening, customer service, problem-solving, organization, time management, attention to detail, and sales ability.
Knowledge: Strong understanding of automotive technology, repair processes, warranty policies, and industry software.
Experience: Automotive industry experience or related customer service/technical roles can be beneficial.
Valid driver's license and insurable driving record are required.
High School Diploma or equivalent
Must be able to lift and carry and transport up to 25 pounds up to 60 feet.
Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.

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FAQs About Automotive Service Writer Jobs at Quirk Auto Group Maine

What is the work location for this position at Quirk Auto Group Maine?

This job at Quirk Auto Group Maine is located in Rockland, ME, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Quirk Auto Group Maine?

Employer has not shared pay details for this role.

What employment applies to this position at Quirk Auto Group Maine?

Quirk Auto Group Maine lists this role as a Full-time position.

What experience level is required for this role at Quirk Auto Group Maine?

Quirk Auto Group Maine is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Quirk Auto Group Maine?

You can apply for this role at Quirk Auto Group Maine either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.