AV | IT Technician
The Panther GroupPresque Isle, ME
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Job Description
The Panther Group is hiring a long term contract IT | AV Technician to work with one of our partners in state government located in Presque Isle, ME.
- Travel is required for this position. They will need to utilize their personal vehicle when traveling between court locations. Mileage will be reimbursed.*
- Work Location: 100% Onsite Presque Isle, ME. Will only consider local candidates within about an hour radius of the primary location).
- Experience with and supporting videoconferencing equipment and audiovisual equipment.
- Basic working knowledge of audio equipment.
- Experience diagnosing and fixing tier 1 computer issues.
- This position is a technical support professional who works with a team of IT specialists in assisting with technology including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote meetings, and general technology our employees and attendees.*
- This is an entry level position, but you must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources.*
- This role requires excellent customer service skills and strong communication skills.*
- Response to emergency calls during off hours is required.*
- On the job training will be performed by other staff as well as may be supplemented by classroom and/or electronic trainings.
- Desktops / Laptops of various operating systems*
- Printers and Scanners*
- Audio / Video equipment use and setup*
- User VOIP desk-sets*
- Document Camera*
- Audio listening equipment*
- General presentation software*
- May be asked to host remote video proceedings in special circumstances*
- Must be able to diagnose and fix tier 1 computer issues.*
- Assists with help desk tier 1 trouble tickets.*
- Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.*
- Supports hardware (e.g. Mixer) and software used to take an electronic record.*
- Helps ensure that all information systems operate in a secure, reliable manner.*
- Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.*
- Assists in drafting and documenting department and operational procedures.*
- Writes work orders to secure services from vendors *
- Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.
- Performs other duties as required.*
- Significant amount of reimbursed in-state travel required.
- Basic working knowledge of audio equipment required.*
- Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).*
- Ability to work in high stress environments required.*
- Must have and maintain a valid drivers license.*
- Ability to communicate in layman terms to users*
- Ability to learn and retain technical training.*
- Ability to plan, prioritize, and complete varied and competing work assignments.*
- Ability to work with modern audio/video/computer equipment and technologies.*
- Outstanding communication and people skills.*
- Excellent time management skills.*
- Excellent customer service skills.*
- Ability to see a project through completion.*
- Excellent problem-solving abilities and creative thinking abilities.*
- Knowledge of outdated, current, and upcoming technology equipment and software.
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FAQs About AV | IT Technician Jobs at The Panther Group
What is the work location for this position at The Panther Group?
This job at The Panther Group is located in Presque Isle, ME, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Panther Group?
Candidates can expect pay range between $27–$27 for this role.
What employment applies to this position at The Panther Group?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at The Panther Group?
You can apply for this role at The Panther Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.