Avaya Developer | Avaya ACM Specialist
Macpower Digital Assets Edge Private LimitedLas Vegas, NV
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Overview
Remote
On-site
Job Description
Job Summary: We are seeking a highly skilled Avaya ACM Specialist with extensive experience in IVR systems, call flows, vectors, and adjunct routing. The ideal candidate will possess strong hands-on knowledge of Avaya Aura, Avaya ACM, Avaya Session Manager, and QoS configurations. This role requires exceptional troubleshooting, analytical skills, and communication capabilities to support complex multi-layered network environments and call center operations. Key Responsibilities:
- Perform requirement analysis and provide technical expertise in Avaya ACM, IVR, and adjunct routing.
- Develop, implement, and troubleshoot call flows, vectors, and system architecture.
- Configure and support Avaya Session Manager, ensuring QoS optimization, bandwidth analysis, and jitter troubleshooting.
- Collaborate with cross-functional teams in a geographically dispersed environment to deliver seamless telephony solutions.
- Monitor and maintain CTI integrations, LAN/WAN communications, and VXML implementations.
- Ensure optimal performance of call center infrastructure using AWS cloud solutions and OpenShift.
- Provide structured program updates using PowerPoint and Visio for effective communication and stakeholder alignment.
- Work under tight deadlines and high-pressure situations, demonstrating excellent problem-solving abilities.
- Conduct regular reporting, prioritization, and documentation to ensure compliance and efficiency.
- Extensive experience in Avaya Aura, ACM, IVR, and Call Flows.
- Proficiency in VXML, Java, and CTI integration.
- Hands-on expertise in Avaya Session Manager and QoS configurations.
- Experience with cloud platforms like AWS and OpenShift.
- Strong knowledge of call center operations and complex network environments.
- Exceptional communication skills (written & verbal) and ability to present structured reports.
- Ability to work independently with self-motivation and drive.
- Experience in program management and communication strategies.
- Familiarity with database structures in cloud environments (AWS).
- Prior experience in OpenShift deployments.
- In-person interview required (Only local candidates will be considered).
- This role requires a highly motivated and self-directed individual with the ability to handle dynamic challenges.
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FAQs About Avaya Developer | Avaya ACM Specialist Jobs at Macpower Digital Assets Edge Private Limited
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This job at Macpower Digital Assets Edge Private Limited is located in Las Vegas, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Macpower Digital Assets Edge Private Limited?
Employer has not shared pay details for this role.
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