AVP, Product Management

Role Summary/Purpose:

We are seeking an experienced Product Manager to lead the strategic vision and development of the merchant channels and tools for Synchrony. The ideal candidate will be adept at quickly understanding a variety of technologies, possess a strong product management background with a focus on digital payment products, merchant/provider experience, and have a proven track record of go-to-market product delivery. 

This individual will be responsible for owning and delivering a defined workstream within Synchrony’s Merchant and Provider product portfolio. This role drives execution of product capabilities and experience enhancements that improve merchant and consumer outcomes at the point of sale, aligning with enterprise strategy, compliance requirements, and agile delivery commitments. The Product Mangager wil partner closely with Product, Technology, UX/CX, Legal/Compliance, Operations, and Commercial teams to translate business needs and VOC into prioritized features, measurable outcomes, and successful launches.

This role requires a proven leader with demonstrated ability to drive growth and change across large organizations with cross-functional support. An ideal candidate brings the ability to be an expert and advocate for our merchants and cardholders when representing their interests within Synchrony’s supporting organizations and digital product teams. This role will require ideating on not what is, but what could be and then communicating and at times selling that vision across the organization.  

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

Essential Responsibilities:

• Manage, develop, and drive Synchrony merchant channel product; provide visionary leadership and strategic direction for the portfolio to meet business growth, profitability, and customer needs

• Own the provider/merchant experience and work with leadership team to evolve and maintain the supporting point of sale for Synchrony merchants. 

• Align a cohesive strategy with our Health & Wellness, Home & Auto and Lifecycle teams to realize synergies across Synchrony point of sale channels 

• Define and deliver product strategy, roadmap and ultimately prioritization of a new features in concert with complementary and dependent point of sale channels 

• Work directly with Product Marketing, IT, Analytics, Sales and business stakeholders to improve merchant experience  

• Deeply understand merchant and customer journeys and internal workflows to inform new opportunities to improve associated experiences 

• Gather Voice-of-Customer feedback and process aggregate feedback from clients, consumers and internal teams to form recommendations on future capabilities and services  

• Partner with Marketing, and Commercialization teams to develop product marketing strategy and materials  

• Build a strong cross-functional network and foster close working relationships with internal stakeholders  

• Develop dashboards and metrics to communicate progress and channel performance.

• Coordinates legal, compliance, risk, and regulatory requirements for new capabilities and enhancements; ensures documentation and approvals are completed for releases.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school equivalent 9+ years of experience in product management, sales, or marketing in credit or financial services industries.

• 5+ years of product management or product marketing experience

• Proven project or program management experience in cross functional environment  

• Experience working in SAFe Agile frameworks or similar agile methodologies.

• Ability and willingness to travel up to 25%.

Desired Characteristics:

• Experience with financial services and specifically financing 

• Experience with point-of-sale  product management 

• Experience or demonstrated knowledge of payer processes including claims adjudication, provider networks, eligibility/enrollment, prior authorization, and member billing.

• Demonstrated thought leadership coupled with strong communication skills and ability to help teams connect the dots on new ideas, processes and strategy 

• Ability to leverage technology to create new processes and drive efficiency gains  

• Demonstrated strategic, analytical and problem-solving skills  

• Excellent influencing and relationship-building skills at multiple levels of organization  

• Experience working with internal and external partners on product ideation, delivery planning, and execution.

• Strong written/verbal communication skills, including ability to present clearly to stakeholders.

• Certification in Agile, Product, or Project Management (SAFe, CSPO/PSPO, PMP) preferred.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to our nearest Hub (either virtual or physical) for in-person engagement activities such as weekly business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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