AVP Of Property Management

Assistant Vice President, Fee-Managed Property Management

Property Management - Fee-Managed Portfolio

Reports To: Senior Vice President of Property Management

Status: Full-Time | Exempt

ABOUT NATIONAL CORE

National CORE is one of the nation's largest nonprofit affordable housing operators and is committed to transforming lives and communities by providing high-quality, safe, and affordable housing. We deliver Hope, Opportunity, Prosperity and Empowerment to thousands of children, families, and seniors each year.

POSITION SUMMARY

The Assistant Vice President (AVP) of Fee-Managed Property Management provides strategic and operational leadership for a portfolio of fee-managed multifamily and affordable housing communities managed on behalf of third-party owners. This position plays a critical role in ensuring that all managed assets meet both financial and mission-driven goals-delivering exceptional property performance while upholding the organization's commitment to quality housing, resident well-being, and community stability.

The AVP oversees regional and property management teams to ensure operational excellence, regulatory compliance, and superior client satisfaction. The role also supports business development efforts by helping to expand the organization's fee-managed portfolio through reputation, performance, and partnership.

KEY RESPONSIBILITIES

Portfolio & Operational Oversight

• Direct and monitor the performance of a portfolio of fee-managed affordable and mixed-income properties.
• Partner with ownership groups to set performance goals, analyze operating results, and ensure alignment with financial objectives and affordability commitments.
• Oversee budgeting, forecasting, and monthly financial performance while identifying trends and implementing action plans to address variances.
• Conduct regular property evaluations to ensure operational consistency, asset preservation, and adherence to brand and compliance standards.

Client & Partner Relations

• Serve as the primary liaison between the organization and ownership entities, housing authorities, and investors.
• Build strong, transparent partnerships by communicating performance metrics, operational updates, and strategic recommendations.
• Collaborate with owners on rent-setting strategies, compliance requirements, and long-term asset planning.
• Maintain and manage ongoing client relationships by ensuring consistent communication, soliciting client satisfaction feedback, addressing concerns, and responding promptly to client requests.

Leadership & Team Development

• Lead, mentor, and support regional managers and property management professionals across multiple markets.
• Foster a culture of accountability, empowerment, and service excellence aligned with the organization's core values.
• Ensure team members receive ongoing training in compliance, operations, leadership, and resident engagement.
• Promote diversity, equity, and inclusion in all aspects of property operations and staffing.

Compliance & Risk Management

• Ensure compliance with applicable federal, state, and local housing regulations, including LIHTC, HUD, RAD, and other affordable housing program requirements.
• Oversee internal audits, file reviews, and corrective action plans to maintain program integrity and mitigate risk. Partner with Compliance, Finance, and Legal teams to address issues promptly and ensure adherence to management agreements.

Strategic Growth & Mission Alignment

• Support the Senior Vice President and senior leadership team in aligning fee-managed operations with the organization's broader mission and strategic plan. Identify and implement process improvements that enhance operational efficiency and client satisfaction.
• Contribute to initiatives that improve resident experience, promote community stability, and advance the organization's affordable housing mission.
• Analyze market trends and identify opportunities for responsible growth in fee-management partnerships.
• Lead and coordinate initiatives for new business and market development, including identifying potential clients, cultivating relationships, developing proposals and presentations, and supporting the completion of new business transactions.
• Assist in developing promotional materials, business pitches, proposals, and responses to RFPs.
• Coordinate and finalize due diligence assignments and act as liaison with brokers for new fee-management opportunities.
• Improve client service and satisfaction by gathering feedback through surveys and other tools, identifying themes and issues, and proposing and implementing innovative, cost-effective solutions.

SKILLS & QUALIFICATIONS

Required

• Minimum of 8-10 years of progressively responsible experience in affordable or multifamily property management, including leadership of multi-site or fee-managed portfolios.
• Strong understanding of affordable housing programs and compliance requirements such as LIHTC, Section 8, and RAD.
• Demonstrated success managing client relationships and leading large, distributed teams.
• Proven financial acumen with experience in budgeting, forecasting, and financial reporting. Excellent written and verbal communication, negotiation, and presentation skills. Proficiency with property management software, with Yardi
• preferred, and Microsoft Office Suite.

Preferred

• CPM, ARM, or equivalent professional certification. Experience working in nonprofit or mission-driven housing organizations.

EDUCATION & EXPERIENCE

Bachelor's degree in Business Administration, Real Estate, Public Administration, or a related field preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Regular, punctual attendance required.
• Ability to sit, stand, walk, and use office technology for extended periods.
• Occasional travel to properties, client meetings, or business development engagements.

FLSA STATUS

Exempt