AWS Connect Engineer

One Park FinancialPlano, TX

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Career Development

Job Description

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

About the Role

We’re looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences.

Responsibilities

Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers).
Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in Connect for generative-AI self-service
Integrate Connect with AWS services (Lambda, Step Functions, DynamoDB, S3, Kinesis, EventBridge) and third-party CRMs (Salesforce).
Implement Contact Lens for real-time transcription, sentiment analysis, screen recording, automated evaluations, and post-contact summaries.
Build outbound campaigns (predictive dialer, SMS, email) and configure Voice ID for caller authentication and fraud detection.
Automate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD pipelines (CodePipeline, GitHub Actions).
Set up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight dashboards; optimize KPIs such as AHT, SLA, CSAT.
Ensure security and compliance (least-privilege IAM, KMS encryption, VPC/SIP security).
Produce design docs, runbooks, and knowledge-transfer sessions; provide tier-3 support and root-cause analysis

Requirements

3+ years building or operating cloud contact-center platforms; 2+ years hands-on with Amazon Connect.
Solid skills in at least one language (Python, Node.js/TypeScript, or Java).
Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch).
Understanding of telephony fundamentals (SIP, WebRTC, PSTN, codecs) and contact center metrics.
Experience with REST/JSON APIs, OAuth/SAML, and event-driven integrations.
Excellent communication and documentation skills; ability to translate business goals into technical roadmaps.

Preferred Qualifications

AWS Solution Architect or Amazon Connect Specialty certification.
Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect.
Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations.
Familiarity with AI/ML services (Bedrock, SageMaker) and data-lake analytics.
Exposure to global, multi-region Connect deployments and Global Resiliency patterns.
Hands-on experience with Five9, especially in campaign/campaign profiles creation, skill-based routing, IVR design/maintenance, DID's assignment/management and List Sync.
Proficiency in Five9 reporting tools.

Benefits

Competitive salary
Health insurance
Growth and development opportunities
Dynamic and collaborative work environment
Company events and team-building activities

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FAQs About AWS Connect Engineer Jobs at One Park Financial

What is the work location for this position at One Park Financial?

This job at One Park Financial is located in Plano, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at One Park Financial?

Employer has not shared pay details for this role.

What employment applies to this position at One Park Financial?

One Park Financial lists this role as a Full-time position.

What experience level is required for this role at One Park Financial?

One Park Financial is looking for a candidate with "Senior-level" experience level.

What benefits are offered by One Park Financial for this role?

One Park Financial offers following benefits: Health Insurance and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at One Park Financial?

You can apply for this role at One Park Financial either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.