Customer Success Manager (H/F)

Company Description

We are a dynamic and fast-growing startup in the HRTech industry, specializing in the development of Rise Up, a Learning Management System. Our platform revolutionizes the way organizations manage their training and development programs, with a strong emphasis on blended learning. With pillars such as personalization of learning and learning in the flow of work, Rise Up empowers our clients to deliver highly effective and engaging learning experiences.

Job Description

Ensure the satisfaction and use of the platform by its customers portfolio

• Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kick off
• Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform
• Be responsible for the good customers relationship and the continuous growth of the use of the platform
• Build a long-lasting relationship with its customers
• Collaborate with the sales team in order to promote additional sales

Participation in pre-sales meetings to manage client expectations and timeline

Follow his customers in the deployment phase

• Carry out product training
• Help the customer in the configuration of the product
• Be the interface between the customer and our technical project managers in the design of technical integrations of Rise Up with the IS of the customers

Be the customer's ambassador within Rise Up

Ensure proper reporting of customer KPIs in the Planhat tool

Know how to manage and respond to crisis situations while maintaining CS

Stay up to date with news and developments related to the Rise Up platform

Qualifications

Hard skills:

• In depth knowledge of product (features, sales…)
• Customer centricity
• Project Management : experience in multiple projects management at the same time
• Data driven, KPI and result focus
• Good spoken and written English

Soft skills:

• Excellent communication skills
• Excellent presentation
• Team Spirit : work with sales (for renew / upsell) and product team
• Ownership : Take transversal subjects to help others team members
• Take mental charge and be tactical (guarantor of commitment 110%)

Nice to have:

• Saas B2B and learning experience
• Experience in fast growing environment
• Saas sales experience

Additional Information

• Opportunity to work on a unique Blended Learning Platform
• Play a key role in shaping the future of the company
• Work with a dynamic team dedicated to empowering individuals and organizations
• Remote-friendly environment dedicated to work-life balance
• Competitive salary and benefits (Alan Health Care insurance, Swile meal tickets, parental benefits, paid holidays, 11 days of RTT, holiday bonus)
• Unlimited fruit & snack bar (with coffee and tea!)
• Inclusive, collaborative and energizing culture, focused on international expansion
• Participation in international conferences and seminars
• Many events and celebrations, from quarterly town halls, holiday festivities and informal celebrations
• Team building activities in Paris