Baggage Handler Supervisor - Boston Logan International Airport full-time or part-time (evenings)

Baggage Handler Supervisors- Boston Logan International - full-time or part-time available (evenings)

$21 - $22 / hour

Estimate hours: 1:00pm- 9:30pm

Must be available weekends and holidays

Multiple positions available 

BENEFITS for Full-Time Hires

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

BENEFITSfor Part-Time Hires

Smarte Carte Inc. offers for part-time Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

This project will run roughly from April 15 - October 31, 2026, possibly longer. Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger baggage and/or terminal areas through service and communication to improve productivity and the customer experience.

KEY RESPONSIBILITIES

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform the same Baggage Handler work duties as those supervised, including but limited to:
  • proactively remove and organize arriving baggage from baggage claim carousel
  • provide customer service to airport passengers;
  • lifts and transport bags, boxes, oversize luggage and pet kennels weighing up to 75 lbs;
  • report issues that could lead to disruption of services, safety concerns or damage to property
  • transport carts from high return areas to high rental areas to ensure that carts are always available to customers may occur
• Collaborate with workers and managers to solve work-related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Explain regulations, policies, or procedures
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
• Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)
• Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
• Assist with collections, counting/recording money, documenting meter readings
• Assess training needs of staff and arrange for or provide appropriate instruction
• Other duties as assigned

SKILLS

• Motivating, developing, and directing employees, identifying the best employees for the job
• Managing one's own time and the time of others
• Technologically adept and receptive to learn computer-based reporting tools
• Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity
• Ability to stay poised and professional in high pressure situations
• Capable of focusing on the “Big Picture” rather than immediate short-term effects
• Ability to apply the appropriate level of workplace flexibility
• Receptive to criticism and feedback from your team in order to improve the operation
• High degree of integrity and self-discipline
• Ability to effectively analyze data and problem solve situations based on available information
• Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Strong interpersonal & communication skills
• Running, maneuvering, navigating equipment

EXPERIENCE

• Proven leadership skills; previous supervisor experience preferred
• Cash control experience preferred
• General knowledge of vended service products preferred

QUALIFICATIONS

• Computer and Smart Phone proficient
• Excellent customer service
• Effective verbal communication skills

EDUCATION

• High school diploma or equivalent

CERTIFICATIONS/LICENSES

• Ability to acquire and maintain a BOS Airport Security badge with a Customs seal

PHYSICIAL REQUIREMENTS

• Lift and/or carry 75 lbs suitcase without difficulty
• Push/Pull 75 - 100 lbs
• Walk and stand for duration of shift