Bank Call Center Agent - ON Site

First State BankMiddlebury, IN

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Career Development

Job Description

We are seeking an on‑site Call Center Agent to join our Operations & Customer Support team. This position is ideal for someone who enjoys customer service, problem‑solving, and working in a fast‑paced banking environment. You will serve as a primary contact for customers via telephone, providing accurate account support while helping deepen customer relationships.

This is an entry‑level banking opportunity, with strong preference for candidates who bring approximately one year of banking or call center experience.

Key Responsibilities

Handle a high volume of inbound customer service calls in an on‑site call center
Provide accurate information regarding bank accounts, transactions, and services
Complete telephone banking transactions with attention to detail and accuracy
Research customer issues and resolve problems efficiently
Escalate complex issues following bank procedures
Promote banking products such as deposit accounts, online banking, mobile banking, and debit cards
Maintain accurate documentation and follow compliance standards
Support bank operations projects and team initiatives
Deliver professional, courteous service - even in challenging situations

Required Qualifications

High School Diploma or GED required
Banking experience or call center experience preferred (1 year ideal)
Strong verbal communication and customer service skills
Excellent computer skills including Microsoft Office
Ability to multitask in a fast‑paced, on‑site work environment
Strong attention to detail and accuracy
Ability to remain calm and professional with frustrated customers
Dependable attendance for an on‑site schedule

Physical & Work Environment

On‑site office and call center environment
Ability to sit for extended periods and use a telephone headset
Standard weekday banking hours

Why Consider First State Bank?

Entry‑level banking role with hands‑on training
On‑site team environment with leadership support
Opportunity to grow within customer service and bank operations
Stable employment with a community‑focused financial institution

First State Bank is an Equal Opportunity Employer

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FAQs About Bank Call Center Agent - ON Site Jobs at First State Bank

What is the work location for this position at First State Bank?

This job at First State Bank is located in Middlebury, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First State Bank?

Employer has not shared pay details for this role.

What employment applies to this position at First State Bank?

First State Bank lists this role as a Full-time position.

What experience level is required for this role at First State Bank?

First State Bank is looking for a candidate with "Entry-level" experience level.

What benefits are offered by First State Bank for this role?

First State Bank offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at First State Bank?

You can apply for this role at First State Bank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.