Banking Center Manager - Chatham

Salary Grade: 18

SUMMARY:

The Banking Center Manager leads a Banking Center or Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include: exercising sound judgment; guiding Banking Center team in delivering outstanding customer service; coaching, directing and developing staff; establishing and achieving growth goals; ensuring operational efficiencies; lending; operations; administration of the facility, equipment and budget.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Leadership and Staff Supervision

• Actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.
• Clearly communicates productivity and performance standards to all branch personnel.
• Ensures effective communication to staff and implementation of all policies and procedures.
• Plays a positive role in the development and growth of staff.
• Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation.
• Interviews and selects candidates for employment.
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.
• Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

Customer Service

• Engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers.
• Develops staff in role of trusted financial advisor.
• Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customers
• Resolves complex internal and external issues in a timely manner.

Business Development and Community Relations

• Establishes and meets business development goals for the Banking Center in line with the organization's corporate goals.
• Focuses on developing commercial and retail prospects and building on existing customer relationships.
• Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.
• Participates in civic and community organizations that benefit the local communities.

Banking Center Operations

• Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.
• Ensures satisfactory audit results through compliance with established policies and procedures.
• Identifies areas for improved workflow efficiencies.
• Maintains proper Banking Center security.
• Responsible for the day to day appearance and maintenance of the Banking Center.
• Participates in establishing and managing the Banking Center budget.
• Completes specialized training courses and certifications as assigned and within allotted timeframes.

EDUCATION, CERTIFICATIONS:

• Bachelor's degree preferred, or combination of secondary education and four years of progressive retail banking experience
• National Mortgage Licensing System (NMLS) registration
• Notary Public
• Medallion Signature Guarantee

KNOWLEDGE, SKILLS & ABILITIES:

• Four or more years management experience and proven leadership capabilities required, including minimum of two years retail banking management
• Thorough knowledge of Bank products and services
• Consumer and small business lending origination experience required
• Excellent business development, customer service, and problem solving skills
• Effective training, coaching and mentoring skills
• Commitment to continuing education
• Ability to analyze and interpret general business periodicals, professional journals, and technical procedures
• Ability to resolve complex problems
• Computer literate, ability to quickly learn, promote and train to new programs and channels (mobile, digital, online)
• Ability to work a flexible schedule, including early mornings, evenings, and Saturdays at the Banking Center and community events
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

• Management Courage/Command Skills
• Leadership/Coaching/Development
• Business Acumen
• Culture/Guest/Customer Service Ambassador
• Sound Judgement
• Delegation
• Technology Enthusiast/Early Adopter
• Problem Solving
• Excellent Verbal and Written Communication Skills
• Critical Thinking Skills
• Financial Comprehension
• Learning Agility