Banking Equipment Repair Supervisor
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Overview
Job Description
Banking Equipment Repair Supervisor(Repair Depot Supervisor)
Position Summary:The Repair Depot Working Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.
The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met.
Key Responsibilities :
Operational Execution (Hands-On)
- Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards
- Troubleshoot failed units and determine refurb vs scrap disposition
- Process RMAs, DOA returns, and core returns accurately and timely
- Support teardown, parts harvesting, and material recovery activities
- Ensure proper staging, labeling, and movement of inventory within the depot
Supervision & Daily Leadership
- Lead and support a team of repair technicians through daily workload execution
- Assign work, balance queues, and manage WIP to meet turnaround time targets
- Provide on-the-floor coaching, training, and quality feedback
- Serve as the first point of escalation for repair issues, quality concerns, or process gaps
- Ensure compliance with safety, quality, and inventory control procedures
Inventory & Process Control
- Ensure accurate consumption, tracking, and return of parts in the ERP system
- Partner with Inventory Control on cycle counts, audits, and discrepancy resolution
- Enforce core return, DOA handling, and non-repairable disposition processes
- Identify process inefficiencies and recommend continuous improvements
Performance & Communication
- Track daily throughput, backlog, and aging work
- Communicate status, risks, and needs
- Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency
- Assist with onboarding and training of new depot personnel
Qualifications:
Required
- 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations
- Prior experience leading or supervising technicians in a hands-on environment
- Strong mechanical, electrical, or electromechanical troubleshooting skills
- Experience with inventory systems, RMAs, and reverse logistics processes
Preferred
- Experience with ATM,SmartSafes, or similar electromechanical equipment
- ERP experience (Oracle Fusion preferred)
- Lean, Six Sigma, or continuous improvement exposure
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