Barista

The Barista crafts consistent, high-quality beverages and provides warm, efficient service. You'll dial-in espresso, steam milk to standard, prepare teas/cold beverages, handle POS, and keep the bar spotless-delighting guests while maintaining speed, accuracy, and food-safety standards.

Key Responsibilities

• Beverage Quality

• Dial-in espresso/grinders; calibrate shots, yield, and timing throughout the day.

• Steam milk with proper texture/temperature; pour clean latte art and follow recipe specs.

• Prepare teas, cold brew, refreshers, blended drinks, and seasonal specials to standard.

• Guest Service & Sales

• Greet guests, make recommendations, and answer questions on beans, origins, roasts, and flavor notes.

• Manage the queue and mobile/to-go orders; upsell pastries/retail and suggest pairings.

• Resolve concerns with professionalism and service recovery.

• Bar Readiness & Cleanliness

• Set up and break down bar stations; keep counters and equipment clean, organized, and stocked.

• Follow cleaning schedules (wands, pitchers, grinders, hoppers, ice wells, drains, mats).

• Food Safety & Compliance

• Practice ServSafe/HACCP: handwashing, labeling/rotation (FIFO), allergen and cross-contact prevention, temperature logs.

• Adhere to responsible dairy/alternative-milk handling and sanitation standards.

• Cash Handling & POS

• Operate POS/handhelds; process cash/credit, tips, discounts, and gift cards accurately; balance bank at close.

• Inventory & Prep

• Batch house syrups/sauces per recipes; brew coffee/tea to spec; restock milk, alt-milks, pastry, and retail.

• Receive deliveries, rotate stock, and report low pars/waste.

• Equipment Care

• Backflush and clean espresso machines daily; wipe burrs and purge grinders; report issues via work order and logbook.

• Monitor water filtration, temps, and pressure; escalate variances promptly.

• Teamwork & Communication

• Support runners/FOH; coordinate with kitchen/pastry on 86s and lead times; share shift notes and pass-downs.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.