Bather, Petsense

Overall Job Summary

This position is responsible for supporting groomers by owning pet flow within the salon including high-quality bathing services while ensuring the safety and comfort of every pet. This role supports salon operations by delivering an exceptional customer experience and maintaining a clean, organized work environment.

Essential Duties and Responsibilities (Min 5%)

• Maintain regular and predictable attendance

• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.

• Take the initiative to support selling initiatives (TEAM):

• Thank the Customer

• Engage the Customer and/or Pet

• Advise products or services

• Make it Memorable

• Bathers are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every bather be able to perform all of the following duties accurately, efficiently, and safely on a regular basis and without advance notice:

• Safe Pet Handling

• Bathing, Drying, Brushing and Combing all coat types

• Nail Trimming

• Ear Cleaning

• Customer Service Skills

• Demonstrate Professionalism

• Equipment Handling and Maintenance

• Ensures the safety and well-being of animals

• Inspects animals for external signs of parasites, disease or injury and reports findings to salon leader/groomer and pet owners.

• Practice Safety and Sanitization protocols.

• Sanitizes and maintains upkeep of all grooming tools and equipment to eliminate injury and spread of diseases to other pet clients.

• Support appointment scheduling, phone calls, and customer follow-up as needed

• Maintains records of all pet clients to include services provided and vaccination records.

• Operate computer as needed.

• Recovery of store, if needed.

• Complete all documentation associated with any of the above job duties.

• Other duties as assigned

Required Qualifications

Experience: Must be comfortable working with dogs of all sizes and temperaments. Ability to demonstrate patience and compassion for animals and confidence in pet handling.

Education: High school diploma or equivalent preferred. Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Operate and use all grooming tools and equipment including bathing tubs, brushes, driers, and bathing products such as perfumed shampoo and soaps
• Communicate effectively with Team Members and customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Read, write and count to accurately complete all documentation
• Safely work around pets and pet waste

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
• Exposure to wet conditions, particularly when bathing dogs.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours

Physical Requirements

• This position is non-sedentary.
• It is essential that you have the physical and mental stamina and ability to move throughout the distribution center and outdoor areas quickly and safely.
• Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):
• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Lift and carry pets generally weighing up to 75 pounds, ability to lift and carry pets weighing over 100 pounds assisted.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat).
• Ability to walk, stand and maintain a stationary position while grooming animals for a full shift
• Ability to frequently move around the salon to groom and bath animals, clean, and maintain the salon for a full shift
• Ability to safely access all areas of the store including selling floor, stock area, register area and the full salon including bathing area
• Ability to utilize grooming instruments including shears and dryers.
• Ability to occasionally lift or reach overhead
• Ability to stand, twist, bend, kneel, crouch, stoop and squat frequently to position oneself to groom and bath animals, clean shelves, stock merchandise and equipment as business needs dictate
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers
• Ability to handle and be in contact with live animals.
• Ability to successfully complete all training and certifications to care for live animals.
• Ability to successfully complete all required training.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A Team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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