BDC Representative (Remote)
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$25+/hour
Job Description
Responsive recruiter
Who We Are: ♿️ Redefining ♿︎ mobility since 1987 🚗 Leading manufacturer and retailer of wheelchair-accessible vehicles📍 Nationwide, family-owned & operated, headquartered in Battle Creek, MIWhat We Do:At Freedom Motors, we don’t just answer phones; we open doors to the world. We are the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. Drive Leads. Change Lives.What You'll Do:
- Drive the Conversation: Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy.
- Build the Pipeline: Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities.
- Sell the Experience: Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections.
- Follow the Process: Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style.
- Be a Relationship Architect: Create and maintain long-lasting connections with guests through consistent, meaningful follow-up.
- Qualify with Precision: Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution.
- Master the CRM: Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications.
- Collaborate for Success: Partner closely with our Mobility Consultants to provide a seamless transition from "just looking" to "driveway delivery."
- Crush Your Goals: Consistently meet or exceed daily, weekly, and monthly metric goals tohelp more people get back on the road.
What You'll Need:
- Schedule Flexibility: Must be available to work Eastern or Pacific Standard Time business hours (9:00 AM – 6:00 PM), including rotating weekends with every other weekend off.
- Experience: Previous automotive BDC experience is required.
- Remote Work Environment: Must have a quiet, professional home office environment with reliable high-speed internet.
- Communication Powerhouse: Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally.
- Objection Handling & Sales Skills: Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations.
- Self-Motivated Hustle: Results-driven mindset with the initiative to manage time effectively in a fast-paced environment.
- Tech Savvy: Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.
- Positive Energy: A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.
What You'll Earn:
- Guaranteed $25/hour training pay during the first 90 days.
- After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production.
- Strong earning potential for high-performing team members.
Who We Want:
- Customer-Oriented Achievers: Individuals with a strong work ethic and customer-focused attitude who consistently add value.
- Speed to Lead: Maintain quick response times and consistent follow-up communication.
- Hard-Working Winners: Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment.
- Conversion Superstars: Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience.
This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all-inclusive listing.
Compensation: $25.00 per hour
About Freedom Motors USA
Redefining mobility since 1987, family-owned & operated Freedom Motors USA is a leading nationwide manufacturer and retailer of wheelchair-accessible vehicles headquartered in Battle Creek, MI. ♿︎
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About BDC Representative (Remote) Jobs at Freedom Motors USA
What is the work location for this position at Freedom Motors USA?
This job at Freedom Motors USA is located in Battle Creek, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Freedom Motors USA?
Candidates can expect a pay range of $25 (per hour).
What employment applies to this position at Freedom Motors USA?
Freedom Motors USA lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Freedom Motors USA?
Freedom Motors USA is looking for a candidate with "Senior-level" experience level.
Does Freedom Motors USA allow remote work for this role?
Yes, this position at Freedom Motors USA supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at Freedom Motors USA?
You can apply for this role at Freedom Motors USA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.