Behavioral Health Community Health Worker

Position Overview:

Under direction and supervision of the Behavioral Health Manager, the Behavioral Health Community Health worker is responsible for providing Comprehensive Community Support Services(CCSS) for adults with significant behavioral health disorders (Serious Mental Illness and/or Substance Use Disorder (SUD) and their families AND for children or adolesce experiencing Serious Emotional/Neurobiological/Behavioral Disorders and their families, to improve quality of life and maintain the highest possible ability to function independently within the community.

What You Will Do:

• Support the Behavioral Health department and other departments within ECFH with effective communication to include but not limited to answering phone and scheduling appointments.
• Assist with coordination of behavioral health referrals, warm hand-offs and maintain an active list of community resources.
• Assist the behavioral health providers with primary screens (i.e., risk assessments, PHQ-9, GAD-7, ACE. PCL-5, social determinants of health) to identify client needs and to assist with the data entry such as the Treat First process.
• Support the Behavioral Health Department to include the Behavioral Health providers with support services such as but not limited to: Behavioral Health intakes and screenings, comprehensive community support services (CCSS), screening brief intervention and referral for treatment (SBIRT), group facilitation, and support services at the colleges and School Based Health Centers (SHBCs). This position is allocated 90% to direct care coordination and support services, 10% to direct patient services such as SBIRT/CCSS.
• Facilitate patient access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities, or services, and assists clients to develop natural resources and make contact social support networks.
• Teach and assist patient(s) with coping skills, daily living skills, skills training, resource utilization training, goal attainment planning, socialization skills, etc.
• Assist in teaching symptom monitoring and illness self-management skills including symptom management, relapse prevention, medication knowledge including medication side effects, and motivational/skill development in taking medications as prescribed.
• Assess support and intervenes in crisis situations, including the development and use of crisis plans that recognize the early stages of crisis/relapses, and use natural /community supports as alternative to hospitalization or emergency room visits.

Minimum Qualifications:

• High school diploma or GED equivalent
• Cardiopulmonary resuscitation (CPR) or Basic Life Support (BLS)
• Exceptional written and verbal communication skills, with the ability to convey information clearly and professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other standard office technologies.
• Ability to perform duties and responsibilities with dignity, calm, accuracy, and confidentiality in all contacts with employees, managers, and the public.
• High level of emotional intelligence, strong listening skills, and the ability to respond thoughtfully and appropriately in varying situations.
• Professionalism and discretion in handling sensitive and confidential information

Preferred Qualifications:

• Education or Experience in Psychology, Sociology, Social Work, Criminal Justice, Family Studies, Special Education and Human Service or a related field.
• Comprehensive Community Support Specialist (CCSS) or ability to obtain certification within 90-120 days of employment.
• SBIRT-Twelve (12) hours of motivational interview training or ability to obtain certification within 90-120 days of employment.

What We Offer:

• 401(k) Retirement Plan
• 7 Paid Holidays
• Paid Sick Time
• Comprehensive Medical, Dental, and Vision Insurance
• 100% Employer-Paid Basic Life Insurance
• Voluntary Employee Supplemental Benefits
• Employee Assistance Program (EAP)
• Education Reimbursement
• Flexible Spending Account (FSA)

Who We Are:

As a Federally Qualified Health Center (FQHC) and 501(c)(3) nonprofit, El Centro Family Health is dedicated to providing affordable, accessible, and high-quality healthcare to the people of Northern New Mexico. Our mission is to enhance the quality of life in our community by delivering primary care and health education through a network of clinics and collaborative programs. At El Centro, we are committed to offering vital health services in a compassionate, supportive, and patient-centered environment.

Equal Employment Opportunity Statement:

El Centro Family Health is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. We are committed to fostering a diverse and inclusive workplace for all.