Benefits Administrator

Job Description

At Helzberg, the Benefits Administrator assists associates in understanding the company's benefits offerings and acts as a liaison between the organization and third-party benefits providers. This associate supports the Benefits Manager in administering benefit plans and programs to include any ongoing maintenance, vendor bill payment and reconciliation, communication, coordination, and compliance. The Benefits Administrator plays a pivotal role in providing information and resolving associate and vendor issues. Continuously evaluates benefit procedures for improvement and/or compliance with changing state and federal benefit regulations.

PRINCIPAL ACCOUNTABILITIES:

• Administers benefit enrollments and benefit changes timely and accurately. Responds to Associate benefit inquiries promptly and courteously. Resolves Associate benefit problems within plan document and regulatory guidelines.
• Acts as a liaison between Associates and benefits vendors to ensure timely resolution of issues.
• Assists with investigating discrepancies and claims issues and provides information in non-routine situations.
• Runs and evaluates reports as needed to manage eligibility, enrollment, billing, and budget forecasting.
• Audits plan enrollments with vendors and processes monthly benefit vendor bills.
• Manages and produces Associate benefit communications to inform them of benefit coverages and/or changes; utilizes print and online resources to effectively communicate to our dispersed workforce.
• Assists with annual, quarterly, and monthly compliance activities and audits as required.
• Assists with executing annual Open Enrollment
• Assists with maintaining benefit plans and processes in HRIS system (Workday), including system setup and configuration.
• Manages annual Affordable Care Act Reporting Process to Associates and to the IRS and State Governments.
• Assists with special projects as needed.

QUALIFICATIONS:

• Demonstrated knowledge of retirement and health and welfare plans preferred.
• Effective analytical skills to research and evaluate benefits programs to make informed choices required.
• Strong computer skills and experience with Excel, HRIS systems and report writer tools required. Workday knowledge is a plus.
• Ability to handle multiple tasks simultaneously, prioritizing workload effectively.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Strong attention to detail required
• Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.