Benefits And Leave Operations Manager

Job Title: Benefits and Leave Operations Manager Location: Madison WI Duration: 08 Months On W2 Main Responsibilities:is in search of a Benefits and Leave Operations Manager to support leave escalations/ cases and implement projects aimed at elevating the overall employee experience and efficiency optimization of current leave programs and associated benefits operations. This would include but not limited to process automation, technology implementation, systems integration, re-designing ways-of-working, operations team enablement and vendor reviews, taking an AI-first approach to benefits administration, as much as possible. Duties and Responsibilities: Collaborate with relevant stakeholders to evaluate current processes and employee experience, understand pain points, gaps, identify improvement opportunities and implement effective solutions In partnership with the People Services and Payroll teams, analyze current administration processes to identify and implement improvements opportunities Evaluate effectiveness of current technology solutions (including data feeds) used in current leave administration process to identify and address opportunities Engage with vendors on leave program operations, process, and management effectiveness to identify efficiencies, integrations, and SLA changes to deliver service aligned with our strategy and values. Evaluate existing leave administration processes for compliance and consistency and work with internal and external stakeholders to make necessary adjustments Engage with leave and TPA vendors, responding in a timely and professional manner, escalating on topics when necessary and appropriate Serve as an escalation point for leave management related issues, raising unresolved or escalated issues to HR leadership and/or the vendor, as applicable Maintain confidentiality of employee communications, medical documentation and files, while maintaining the accuracy, integrity, and confidentiality of sensitive company and employee data. Create and maintain accurate tracking of key metrics reporting on leaves, trends, and escalations Develop understanding of other company benefits available to employees on leave, as well as any financial responsibilities, i.e., benefits premiums they will incur while on leave. Implement other company related leave and time-off projects as assigned Requirements: Experience in Benefits or Human Resources demonstrating the ability to perform the role at level, typically seen with 7+ years of professional working experience. Knowledge of global statutory leave/ benefits requirements. Knowledge of global government regulations related to leave/ benefits programs, including EEOC, ADA, HIPAA, GDPR requirements. Excellent analytical, problem-solving, and decision-making abilities. Excellent interpersonal interaction skills, with a customer-focused and collaborative mindset. Strong written and verbal communication skills Experience managing vendor relationships. Experience working with vendors providing administration of leave, disability and accommodations Strong attention to detail. Strong cultural awareness and appreciation for diverse employee backgrounds. Proficiency in process design Proficiency in HRIS (Workday) and benefits administration software Adaptable and flexible, with the ability to respond to changing priorities in a fast-moving environment/ industry. Strong growth mindset and learning agility Ability to take a creative approach towards problem solving