Bi-lingual Sales & Customer Service Rep
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$16-$20/hour
Job Description
Benefits:
- Commission
- 401(k) matching
- Employee discounts
Job Title: Customer Service Representative (Auto Glass Replacement Scheduler)
Job Summary:We are seeking a dependable and customer-oriented individual to join our team as a Customer Service Representative (Auto Glass Replacement Scheduler). This role involves answering incoming phone calls, assisting customers with scheduling auto glass replacement appointments, and providing exceptional customer service. Additionally, candidates with sales skills will excel in this position, as there is an opportunity to upsell services and products to customers. During slower periods, we also request that employees post advertisements on platforms such as Craigslist, Facebook Marketplace, and similar platforms to increase business visibility.
Responsibilities:
- Answer incoming phone calls from customers in a professional and courteous manner.
- Listen to customer inquiries, concerns, and requests regarding auto glass replacement services.
- Provide accurate information about available appointment times, pricing, and services offered.
- Schedule appointments for auto glass replacement, taking into consideration customer preferences and availability.
- Coordinate with technicians to ensure timely and efficient scheduling of appointments.
- Confirm appointments with customers and provide relevant details, including appointment time, location, and preparation instructions.
- Follow up with customers to ensure satisfaction with the service provided and address any concerns or issues that may arise.
- Utilize sales skills to upsell additional services and products to customers.
- During slower periods, post advertisements on platforms such as Craigslist, Facebook Marketplace, and similar platforms to increase business visibility.
- Maintain accurate records of customer interactions, appointments scheduled, and service details.
- Assist with administrative tasks as needed, such as data entry and filing.
Requirements:
- High school diploma or equivalent.
- Previous experience in customer service or a similar role preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to interact professionally with customers.
- Detail-oriented with good organizational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in basic computer applications, such as email and Microsoft Office.
- Familiarity with auto glass replacement services and terminology is a plus.
- Sales skills and experience with advertising platforms preferred.
- Willingness to learn and adapt to new processes and procedures.
This position offers opportunities for growth and advancement within our company. If you are passionate about providing excellent customer service, have sales skills, and enjoy working in a dynamic team environment, we encourage you to apply for this position.
Compensation: $16.00 - $20.00 per hour
About
At Auto Glass Express, our mission is to provide exceptional and reliable auto glass services to our clients, with a commitment to customer satisfaction, safety, and affordability. We strive to exceed our clients’ expectations by delivering high-quality services, utilizing the latest technology and techniques, and ensuring that their vehicles are safe and roadworthy. Our goal is to be the leading provider of auto glass services in the industry, and we aim to achieve this by maintaining a strong focus on our core values of integrity, professionalism, and excellence.
Automate your job search with Sonara.
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FAQs About Bi-lingual Sales & Customer Service Rep Jobs at Auto Glass Colorado
What is the work location for this position at Auto Glass Colorado?
This job at Auto Glass Colorado is located in Commerce City, Colorado, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Auto Glass Colorado?
Candidates can expect a pay range of $16–$20 per hour for this role.
What employment applies to this position at Auto Glass Colorado?
Auto Glass Colorado lists this role as a Full-time position.
What experience level is required for this role at Auto Glass Colorado?
Auto Glass Colorado is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Auto Glass Colorado?
You can apply for this role at Auto Glass Colorado either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.