Bilingual ATM Helpdesk Representative

Euronet Worldwide, Inc.Spring, TX

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. Working at the intersection of financial services and technology, the company helps keep critical payment infrastructure running reliably and efficiently.

As a Bilingual ATM Helpdesk Representative, you will play an important part in supporting day-to-day ATM operations and helping ensure service issues are addressed quickly. This role is well suited to someone who communicates clearly, stays organized in a fast-moving environment, and is comfortable working across teams to support operational continuity.

This is a full-time position. Days and hours of work could vary between the following hours: Monday through Friday, 6:00 am to 7:00 pm. C.S.T., weekends 8:00 am - 6 pm. C.S.T.

Responsibilities

Monitor ATMs for service outages and dispatch service companies and technicians as needed.
Coordinate with field technicians, service vendors, and internal operations teams to support timely issue resolution.
Open tickets and service orders for ATMs that require on-site troubleshooting.
Resolve ATMs for service issues using monitoring tools.
Ensure service tickets are resolved and escalated to service manager when an issue arises.
Manage service vendor relations to ensure service issues are resolved quickly and keep customers and vendors updated throughout the process.
Ensure service calls the ATM Helpdesk are documented and followed to final resolution.
Update ticket system with accurate and timely information.

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FAQs About Bilingual ATM Helpdesk Representative Jobs at Euronet Worldwide, Inc.

What is the work location for this position at Euronet Worldwide, Inc.?

This job at Euronet Worldwide, Inc. is located in Spring, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Euronet Worldwide, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Euronet Worldwide, Inc.?

Euronet Worldwide, Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Euronet Worldwide, Inc.?

Euronet Worldwide, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Euronet Worldwide, Inc.?

You can apply for this role at Euronet Worldwide, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.