Bilingual Customer Service Representative – Auto Glass Wholesale
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$16-$20/hour
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Employee discounts
- Flexible schedule
- Paid time off
Job Title: Bilingual Customer Service Representative Auto Glass Wholesaler
Job Summary: We are looking for a Bilingual Customer Service Representative to join our wholesale auto glass team. This role involves handling incoming calls, assisting customers with orders, providing product information, and ensuring excellent service. Fluency in both English and Spanish is required to effectively communicate with a diverse customer base. Candidates with sales skills will excel, as there are opportunities to upsell products. Additionally, during slower periods, employees will be responsible for posting advertisements on platforms such as Craigslist and Facebook Marketplace to expand business visibility.
Responsibilities:
- Answer incoming calls professionally and assist customers in both English and Spanish.
- Process customer orders accurately and efficiently.
- Provide detailed product information, including glass types, availability, and pricing.
- Coordinate with warehouse staff to ensure timely order fulfillment and deliveries.
- Assist customers with order status inquiries and resolve any issues.
- Utilize sales skills to recommend and upsell additional products.
- Maintain strong relationships with customers and provide excellent service.
- Post advertisements on platforms such as Craigslist and Facebook Marketplace to attract new business.
- Keep accurate records of customer interactions, orders, and inventory updates.
- Assist with general administrative tasks, such as data entry and invoicing.
Requirements:
- High school diploma or equivalent.
- Fluency in English and Spanish (spoken and written) is required.
- Previous experience in customer service, sales, or wholesale distribution preferred.
- Strong verbal and written communication skills.
- Excellent interpersonal skills with a friendly and professional attitude.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in basic computer applications, such as email and Microsoft Office.
- Knowledge of auto glass products and industry terminology is a plus.
- Sales experience and familiarity with online advertising platforms preferred.
- Ability to adapt to a fast-paced work environment and learn new processes.
This position offers opportunities for growth within our company. If you are a bilingual professional with strong customer service and sales skills, we encourage you to apply!
Compensation: $16.00 - $20.00 per hour
About
At Auto Glass Express, our mission is to provide exceptional and reliable auto glass services to our clients, with a commitment to customer satisfaction, safety, and affordability. We strive to exceed our clients’ expectations by delivering high-quality services, utilizing the latest technology and techniques, and ensuring that their vehicles are safe and roadworthy. Our goal is to be the leading provider of auto glass services in the industry, and we aim to achieve this by maintaining a strong focus on our core values of integrity, professionalism, and excellence.
Automate your job search with Sonara.
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FAQs About Bilingual Customer Service Representative – Auto Glass Wholesale Jobs at Auto Glass Colorado
What is the work location for this position at Auto Glass Colorado?
This job at Auto Glass Colorado is located in Commerce City, Colorado, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Auto Glass Colorado?
Candidates can expect a pay range of $16–$20 per hour for this role.
What employment applies to this position at Auto Glass Colorado?
Auto Glass Colorado lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Auto Glass Colorado?
Auto Glass Colorado is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Auto Glass Colorado?
You can apply for this role at Auto Glass Colorado either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.