Bilingual Customer Service Representative

Datamark, Inc.El Paso, TX

$14+ / hour

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Overview

Schedule

Full-time

Career level

Entry-level

Compensation

$14+/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Bilingual Customer Service Representative

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative and contribute your expertise in a role where your impact truly matters!

As a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. You will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.

What You’ll Do:

Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
Handle service requests for public works, sanitation, code enforcement, and other essential city services.
Accurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative
Collaborate with city departments to address and resolve community concerns.
Maintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative

What We’re Looking For:

Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Proficiency with computer systems and software applications.
Bilingual in English and Spanish

Why Join Us?

Extensive Training: We set you up for success with comprehensive training.

Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.
Make a Difference: Your work will directly benefit the El Paso community.

Requirements

High School Diploma or equivalent
At least 1 year of experience of in a call center or 2 years customer service experience
Must be a U.S. Citizen
Fluent in English and Spanish is required (read, write, and speak).

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (PTO & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources
In-house gym
$14.00 per hour

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FAQs About Bilingual Customer Service Representative Jobs at Datamark, Inc.

What is the work location for this position at Datamark, Inc.?

This job at Datamark, Inc. is located in El Paso, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Datamark, Inc.?

Candidates can expect a pay range of $14 (per hour).

What employment applies to this position at Datamark, Inc.?

Datamark, Inc. lists this role as a Full-time position.

What experience level is required for this role at Datamark, Inc.?

Datamark, Inc. is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Datamark, Inc. for this role?

Datamark, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Datamark, Inc.?

You can apply for this role at Datamark, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.