Bilingual Customer Service Representative (En/Sp) - Mortgage Servicing
Mercier Consultancy GroupTulsa, OK
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Entry-level
Job Description
Job Description:
- Demographic changes (e.g., address, name, email, authorized to speak with)
- Answering collection calls originated by customer ("Inbound") and originating phone calls to borrowers’ residence and place of business on LiveVox software ("Outbound") for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and/or a loss mitigation status call.
- Statement inquiries and requests
- Phone payments and inquiries
- Extensions
- Due date changes
- Bankruptcy/foreclosure
- Account credit history review
- Complaint handling
- Collections
- Account cure and liquidation negotiations (e.g., extension, payment options)
- Payoffs, escrow, document requests, account status, billing inquiries, and web support.
- Respond to customer inquiries regarding their mortgage loans via Servicer’s customer service telephone lines.
- Service customers by answering and listening to their phone calls regarding their mortgage loan, identifying the reason for the phone call and provide the customer with an appropriate response.
- Utilize Servicer-provided scripted materials to provide solutions to customers.
- Follow-ups with customers with escalated issues or requesting a call back
- Escalate matters to appropriate members of the team as needed.
- Follow the procedures, related materials, and other instructions to accept calls from mortgage servicing customers and manage these calls through completion
Requirements
Qualifications:
- Bilingual in Spanish and English.
- At least 1+ years customer service experience.
- Experience in working with people on different levels
- Strong communication skills, verbal and written
- Ability to navigate multiple applications simultaneously
- Excellent mortgage skills and knowledge are an asset
- Strong time management skills
- Candidates should be open to flexible scheduling options, including occasional Saturday assignments, and the ability to adapt/change as needed.
- Experience with Mortgage Servicing Platform (MSP) as an asset
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FAQs About Bilingual Customer Service Representative (En/Sp) - Mortgage Servicing Jobs at Mercier Consultancy Group
What is the work location for this position at Mercier Consultancy Group?
This job at Mercier Consultancy Group is located in Tulsa, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Mercier Consultancy Group?
Employer has not shared pay details for this role.
What employment applies to this position at Mercier Consultancy Group?
Mercier Consultancy Group lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Mercier Consultancy Group?
Mercier Consultancy Group is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at Mercier Consultancy Group?
You can apply for this role at Mercier Consultancy Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.