Bilingual Customer Support (Legal Services)

AnswerOneEdinburg, TX

$19 - $19 / hour

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Overview

Remote

On-site

Compensation

$19-$19/hour

Job Description

Bilingual Customer Support (Legal Services)We are seeking Bilingual candidates to serve as Customer Support. Our team manages incoming leads, client onboarding and ongoing support for law practices nationwide, so this role serves as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will be responsible for evaluating and qualifying incoming inquiries, delivering compassionate customer care in both English and Spanish and ensuring a smooth, professional onboarding process from the very first call. This is a full-time, in-office position.Requirements:Confidently handle inbound phone calls in both Spanish and English, tailoring your approach to comfortably guide each caller. Translations or interpretation may be required depending on the caller's needs.Must be able to work one weekend day (Saturday or Sunday) and be available for Holidays. Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).Proficiency using computers and multiple screens/systems.Minimum of 35 WPM typing speed.Maintain high productivity, accuracy, and reliability standards by utilizing your time and system tools effectively. Compensation: $18.50/hr with Perfect Attendance. This is considered being on time for the start of your shift, leaving and returning on time from any scheduled breaks, and fully completing your shift. Compensation without perfect attendance is $16/hr. Benefits for Full-Time Employees:Employee Stock OwnershipFull Medical, Dental, VisionPaid Vacation401K with Company MatchingFree Life Insurance PolicyLegal AssistanceAbout Us: With over 40 years of experience, we power client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business. Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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FAQs About Bilingual Customer Support (Legal Services) Jobs at AnswerOne

What is the work location for this position at AnswerOne?

This job at AnswerOne is located in Edinburg, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at AnswerOne?

Candidates can expect a pay range of $18.5–$18.5 per hour for this role.

What employment applies to this position at AnswerOne?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at AnswerOne?

You can apply for this role at AnswerOne either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.