Bilingual Dental Customer Care Representative
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Overview
Compensation
$15-$15/hour
Job Description
Bilingual Dental Customer Care Representative
Busy community health center is hiring a Bilingual (English/Spanish) Customer Care Representative to work in their dental clinic. The Dental Customer Care Representative will be responsible for a variety of patient-centered activities, including scheduling of follow-up and missed appointments, MCO claims work, coordinating paperwork and DCFS consent forms and managing traffic flow at the busy front desk.
Hours: 8am to 4:30pm, Mon-Fri
Pay: $15.23
Benefits: FurstStaffing Benefits
Bilingual Dental Customer Care Rep Responsibilities:
- Verify patients are checked in and paperwork is in place
- Comply with established policies and procedures, department objectives, and HIPAA standards
- Understand and perform the scrubbing function of all dental appointments prior to the appointment, to ensure MCO compliance, proper DCFS consent and appropriateness of the appointment
- Understand department standards and guidelines for scheduling; schedule follow up and missed appointments for dental patients at all dental sites
- Assist dentists and dental support staff in clerical functions including phone calls, copying, faxing referrals, scanning, and notating properly with notes and information requests
- Manage the patient flow in reception area; monitor patient wait times, ensure that dental patients have checked in at the front desk and provide other customer care services as required
- Work closely with the Dental Unit Case Coordinator, Dental Assistants, Dental Unit Manager and Dentists to meet the customer care needs of the dental patients
Bilingual Dental Customer Care Rep Requirements:
- Excellent customer service when interacting with patients, their families and friends, and fellow employees
- Knowledge of dental terminology and insurance claims
- Office skills including computer and internet applications
- Ability to interact with various levels of staff, patients and outside agencies
- Organized and able to multi-task
- Able to work in a fast-paced environment where priorities shift daily
- Excellent oral and written skills
- Strong computer literacy: Windows, MS Outlook, email, fax, computerized voice mail, and common office machines
- Valid driver’s license and reliable transportation to move between locations as needed
Education: High School Diploma or equivalent
If you are interested in the Bilingual Dental Customer Care Rep position, please apply here, or contact Courtney or Denessa at 815-229-7810.
Automate your job search with Sonara.
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FAQs About Bilingual Dental Customer Care Representative Jobs at FurstStaffing
What is the work location for this position at FurstStaffing?
This job at FurstStaffing is located in Rockford, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at FurstStaffing?
Candidates can expect a pay range of $15.23–$15.23 per hour for this role.
What employment applies to this position at FurstStaffing?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at FurstStaffing?
You can apply for this role at FurstStaffing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.