Bilingual Insurance Customer Service Rep

Loaiza AgencyJohnston, RI

$45,000 - $50,000 / year

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Overview

Compensation

$45,000-$50,000/year

Job Description

At Loaiza Agency, were not just another insurance officewere a high-performing, award-winning team with a mission to protect families, support communities, and grow together. Since 2013, we've delivered expert guidance with a personal touch across Rhode Island, Massachusetts, and Connecticut. Were proud to be a bilingual, family-oriented agency that puts people firstour clients and our team. With a supportive, energetic culture and a shared drive for excellence, weve built a workplace where professionals thrive, feel valued, and have fun doing meaningful work.

Were hiring an Insurance Customer Service Representative to be the face and heartbeat of our agency. In this critical role, youll be the first point of contact for clients, underwriters, and partnershelping them with everything from policy questions to claims processing. Youll work in a fast-paced, growth-focused environment where your attention to detail, organizational skills, and friendly demeanor will shine. We offer flexibility, a strong support system, and a clear path for advancementincluding opportunities to move into sales, commercial, life & health, or financial advising roles.

Base Pay: $42,000$45,000 (depending on experience)
Bonuses: Monthly and annual opportunities tied to team success
Benefits: SIMPLE retirement plan, supplemental benefits, and team profit-sharing
Career Growth: Weekly coaching, training, and a clear path for promotion

Ready to join a team where youre supported, celebrated, and set up to grow? Apply today!

Salary Range: $45000 - $50000 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Weekends Off

Responsibilities

Be the welcoming point of contact for in-office clients and phone inquiries
Retain existing clients through attentive follow-up and excellent service
Manage policy renewals and maintain client records accurately
Assist with claim reporting and policy documentation
Solve problems efficiently and escalate issues when needed
Keep office communication lines clear, timely, and professional

Requirements

Fluent in both English and Spanish
Excellent Client Service: Friendly, professional communication with clients and carriers
Organizational Skills: Able to manage multiple priorities, schedules, and systems
Tech Proficiency: Confident in Microsoft Office; quick to learn industry-specific tools
Detail-Oriented: Accurate with records, emails, and client information
Team Player: Reliable, punctual, and committed to shared goals
Adaptable & Proactive: Stays calm under pressure and takes initiative without handholding
Professionalism & Discretion: Maintains confidentiality and represents the agency with integrity

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FAQs About Bilingual Insurance Customer Service Rep Jobs at Loaiza Agency

What is the work location for this position at Loaiza Agency?

This job at Loaiza Agency is located in Johnston, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Loaiza Agency?

Candidates can expect a pay range of $45,000 and $50,000 per year.

What employment applies to this position at Loaiza Agency?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Loaiza Agency?

You can apply for this role at Loaiza Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.