Bilingual Landscaping Account Manager at The Burns Company

With over 35 years of experience, The Burns Company is a premier landscaping and construction firm known for delivering exceptional quality and client service. We are currently seeking a BilingualLandscaping Account Manager to join our new Maintenance Team Division. In this role, you will pursue and maintain client relationships including client orientation with prospects, creating estimates/proposals for new accounts and enhancements, annual renewals, and overall customer satisfaction. You will provide field teams with all necessary training, tools and resources to win - materials, equipment, sub-contractors, and labor schedules. The position will operate at a high-level to ensure all production is profitable, while maintaining world-class customer service with clients. This role plays a key leadership part in executing the company's vision and driving long-term growth and impact.

Headquartered in San Juan Capistrano, CA, we've spent decades building both landscapes and relationships with hundreds of clients-turned-friends across Orange County. Our team of skilled landscape and construction professionals is united by a strong company culture rooted in excellence, collaboration, and pride in our craft.

We offer a competitive annual salary of $70,000-$90,000 (depending on experience). We also offer 401K (4% match), bonus potential, health insurance plans, PTO, company vehicle and the opportunity to work with a driven team of highly motivated individuals.

Bilingual Landscaping Account Manager-Maintenance Division Key Responsibilities:

• Lead day-to-day maintenance operations, managing crews, routes, schedules, and production standards to ensure efficient, high-quality work.
• Own client relationships for maintenance accounts, including scheduling, customer service, warranties, punch lists, repairs, and post-job site reviews.
• Drive maintenance and enhancement sales for existing and future clients, including preparing proposals and managing opportunities in Aspire.
• Ensure quality control through site audits, crew training, subcontractor coordination, and accountability for workmanship standards.
• Support team performance through coaching, training, performance reviews, and disciplinary actions as needed.
• Oversee safety, equipment, and documentation, including incident reports, job site photos, manuals, and maintaining organized, ready-to-use tools and equipment.
• Leverage knowledge of plant health, soil conditions, and regional plant performance to support successful landscape designs.
• Other job duties as required.

Bilingual Landscaping Account Manager-Maintenance Division Requirements:

• 3–5 years of experience in landscaping account management or similar roles involving client relationship management, service delivery, and project oversight.
• Success overseeing landscape crews and ensuring site safety compliance.
• Strong understanding of service economics, labor efficiency, and field productivity metrics.
• Exceptional communication, organizational, leadership, and client relationship management skills.
• Proficient in Microsoft Office Suite and Aspire software preferred.
• Experienced managing multiple client accounts, budgets, and service deliverables simultaneously.
• Qualified Applicator Certificate (QAC) or Qualified Applicator License (QAL) is preferred.
• Must be bilingual (English/Spanish).

This role is 100% on-site at 33081 Calle Perfecto, San Juan Capistrano, CA 92675

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