Bilingual Licensed Insurance Customer Service - Chinese

Vicky Chen - State Farm AgencyChino Hills, CA

$22 - $22 / hour

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Overview

Compensation

$22-$22/hour

Job Description

Position Overview

Vicky Chen State Farm Agency is seeking a licensed, bilingual, and detail-oriented Customer Service Representative to support and manage existing client accounts. This role focuses on customer service, policy support, and relationship building, not cold calling or commission-only sales.

The ideal candidate is fluent in English and Mandarin or Cantonese, holds an active California Property & Casualty insurance license, and has prior experience working in an insurance agency environment.

Key Responsibilities

Provide prompt, accurate, and professional customer service to existing clients

Assist customers with policy changes, billing questions, claims support, transfers, and coverage explanations

Build and maintain long-term client relationships through proactive follow-up

Educate customers on insurance options using a needs-based, customer-focused approach

Accurately document client interactions using agency systems and CRM tools

Support overall agency operations while maintaining confidentiality and compliance

Required Qualifications

Active California Property & Casualty (P&C) insurance license (required)

2+ years of insurance customer service or agency experience preferred

Fluent in English and Mandarin or Cantonese

Strong communication, organization, and problem-solving skills

Comfortable working in a structured, team-based office environment

Work Schedule & Location

MondayThursday: Onsite at our agency in Chino Hills, CA

Friday: Remote workday

This is a primarily in-office role; candidates seeking fully remote positions will not be considered.

Compensation & Benefits

Hourly base pay: $22$26/hour (based on experience)

Performance-based bonuses

This is not a commission-only position

Paid training and professional development

Supportive team environment with long-term growth opportunities

Who This Role Is Best For

Licensed insurance professionals who enjoy helping clients and solving problems

Candidates seeking stability, structure, and long-term growth

Team players who value professionalism, accountability, and service excellence

If you meet the qualifications and are interested in joining a growing, client-focused agency, we encourage you to apply.

How to Apply:

Please submit your resume and a cover letter highlighting your bilingual skills and relevant experience online at https://vickychen.SFAgentJobs.com/jobs/2856890. We will follow up with you for next steps!

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FAQs About Bilingual Licensed Insurance Customer Service - Chinese Jobs at Vicky Chen - State Farm Agency

What is the work location for this position at Vicky Chen - State Farm Agency?

This job at Vicky Chen - State Farm Agency is located in Chino Hills, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Vicky Chen - State Farm Agency?

Candidates can expect a pay range of $22–$22 per hour for this role.

What employment applies to this position at Vicky Chen - State Farm Agency?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Vicky Chen - State Farm Agency?

You can apply for this role at Vicky Chen - State Farm Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.