Bilingual Medical Receptionist

Bilingual Medical Front Desk Specialist – Mental Health Clinic | Oklahoma

Pay: Competitive – $18/hour

Schedule: Full-Time | Day Shift | Clinic Hours

Job Type: In-Person | Front Office | Healthcare Support

Front Desk Specialist – Must-Have Requirements

• High School Diploma or equivalent required
• Bilingual (English/Spanish) required
• Minimum 1 year healthcare or medical office experience (within last 3 years)
• Experience with direct patient interaction required
• Ability to type at least 30 WPM
• Strong computer and data entry skills
• Experience with multi-line phone systems
• Ability to maintain confidentiality (HIPAA compliant environments)
• Professional communication and customer service skills

Position Summary

We are seeking a personable and professional Bilingual Front Desk Specialist to support a leading community mental health organization. This role provides front office and telephone support, client engagement, and administrative assistance in a fast-paced behavioral health environment serving individuals and families in need of mental health and addiction services. The ideal candidate will be comfortable communicating effectively in both English and Spanish to support a diverse patient population.

Essential Duties & Responsibilities

• Manage multi-line phone system and direct calls appropriately
• Perform front desk operations including check-in and check-out
• Greet and assist clients, families, and visitors in a professional and welcoming manner
• Support client intake and general administrative tasks
• Maintain accurate records and perform detailed data entry
• Provide excellent customer service in high-stress situations
• Assist with scheduling and coordination of services
• Maintain confidentiality of all patient and agency information
• Support communication between staff, clients, and providers
• Communicate effectively with Spanish-speaking patients and families

Additional Qualifications

• Experience working with behavioral health or high-need populations preferred
• Ability to work with agitated, mentally ill, or substance-using individuals
• Strong listening and communication skills
• Ability to remain calm and professional under pressure
• Strong organizational skills and attention to detail
• Ability to build positive working relationships with staff and clients

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